November 2005 - otrs - OTRS mailing lists

Thorsten Kocher/Spirit21 ist außer Haus.
by TKocher＠spirit21.de 19 Apr '17

19 Apr '17

Ich werde ab 13.05.2005 nicht im Büro sein. Ich kehre zurück am 30.05.2005. Vielen Dank für Ihre Email. Leider befinde ich mich bis Montag, 30. Mai 2005 außer Haus und kann daher Ihre Nachricht nicht bearbeiten. Bitte rufen Sie mich in dringenden Fällen mobil unter 0172 6377392 an. Vielen Dank für Ihr Verständnis. Thorsten Kocher Ich werde Ihre Nachricht nach meiner Rückkehr beantworten.

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Possibly a Bug...Possibly Me....Agent Notifications
by Trevor Vaughan 22 May '07

22 May '07

Ok, This is kind of related to a previous post but I've been able to expound upon it further. Basically, does anyone know how to properly set up Agent Notifications. I.e. When an external email comes into the queue, a notification is sent. When an agent enters something into the queue, a notification is sent. However, when a customer adds something into the queue from the customer web interface a notification is NOT sent. Can't figure this one out. Help appreciated. Thanks, Trevor -- Heredocs, theredocs, everwhereadocsdocs old macdonald had a server farm he eyed the I/O

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Put ticket Print link in QueueView?
by Wes Plate 19 Oct '06

19 Oct '06

I would like to put a print link in Queueview, so that I don't have to first zoom in to a ticket in order to print it. How can this be done? -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com

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OTRS statistics
by Edgar Meij - Hostnet Helpdesk 29 Sep '06

29 Sep '06

Dear all, During the greater part of this year I've been developing a statistics module for OTRS (and Hostnet). Attached you'll find a zip file with the final result. See the README file within for further installation details, requirements, etc. etc. The script is able to produce the following ticket statistics, aggregated on a per-day or per-week basis, between specified dates and in specified queues. The output can be selected as well; graphs, CSV and HTML (tables) are supported. Maybe it'll be of use to some of you ;-) . - Number of new tickets (total/calls/e-mails) - Workload (number of calls, in- and outgoing e-mails) efficiency: - E-mail time calculations: Open time Reply time Resolution time efficacy: - Average number of follow-ups/replies per ticket - Number of first time fixes Best regards (and happy holidays), Edgar Meij Hostnet BV Singel 106 1015 AD Amsterdam The Netherlands helpdesk website: http://www.hostnet.nl/helpdesk helpdesk : helpdesk(a)hostnet.nl tel : 020 // 7500 811 fax : 020 // 7500 825 sales : sales(a)hostnet.nl administratie : admin(a)hostnet.nl

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Ticket number generator reset
by Duarte Cordeiro 06 Feb '06

06 Feb '06

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What is link tickets?
by KartheeK 17 Jan '06

17 Jan '06

Hello Everybody, I cant understand what is linking two tickets useful? what happens if we are linking two tickets? Regards KartheeK --------------------------------- Yahoo! India Matrimony: Find your partner online. Go to http://yahoo.shaadi.com

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Different BCC for different queues
by Alexander Kardailsky 09 Dec '05

09 Dec '05

Hi all, Is there a way to set different bcc email address for different queues? Thanks in advance. -- Best regards, Alexander

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Email subject encoding problem on Russian utf-8 OTRS 2.0.3 system
by Constantin V. Boulatnikoff 01 Dec '05

01 Dec '05

hi ppl, I've benn setup OTRS 2.0.3 and configured using Russian language with utf-8 charset on FreeBSD 6.0-RELEASE box. Everything works fine except system-generated emails using Russian language. The body of message encoded in utf-8 and have apropriate headers: Content-Type: text/plain; charset="utf-8" Content-Disposition: inline Content-Transfer-Encoding: base64 MIME-Version: 1.0 so message body have been dispalyed correctly in all e-mail clients and webmail frontents I've been tested. But message subject encoded in utf-8 and has no correct MIME enclosing like =?utf-8?[encoded subject text]==?= so email client uses it's default character set (usually koi8-r or windows-1251) to display subject line and subject line dispayed incorrectly. can I force OTRS to encode in MIME subject line in all generated messages? I'm using Sendmail method for sending emails and can't switch to SMTP method, because this causes "wide character..." error in Cmd.pm. My FreeBSD box uses SENDMAIL-8.13.4. bye ppl..

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Using Two Databases Simultaneously
by Richard Petty 30 Nov '05

30 Nov '05

I'm evaluating OTSR. One of the things we hoped to be able to do is leverage our read-only LDAP employee directory to populate fields when creating new customer accounts that will live on a local MySQL DB. It doesn't look like this is possible. I'd even be interested in storing the customer-user stuff in a local read-write LDAP... that would be okay. The part that I'm worried about is that the source and destination DB's are not the same for new account creation; we'd just like to be able to pre-load fields in new account creation. Any observations or comments on this are welcomed. --Richard Austin, Texas

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Re: [otrs] Databases choices and mailer agant
by Shawn Holland 30 Nov '05

30 Nov '05

On Wednesday 30 November 2005 1:26 pm, Shawn Holland wrote: > On Wednesday 30 November 2005 1:05 pm, Florent Guiliani wrote: > > Hi all, > > > > I'm new to this list. I'm trying to understand OTRS Features and how it > > can help my support team. > > > > Is OTRS run with Postfix? (not sendmail) Also in the Documentation: http://doc.otrs.org/2.0/en/html/c1216.html "....OTRS can send out emails via Sendmail (e. g. Sendmail, Postfix, Qmail or Exim). The default configuration to use Sendmail should work out of the box...." > > Which of MySQL or PostgreSQL is recommanded? > > As per the Documentation > > http://doc.otrs.org/2.0/en/html/x175.html > > "...If you use MySQL you have the advantage that you can configure your > database and some system settings during the installation through a web > front-end...." > > I would suggest to read through the documentation completely. Its not long > but it can answer a lot of questions that you may have. > > Regards, > > Shawn Holland > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ -------------------------------------------------------

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