November 2007 - otrs - OTRS mailing lists

Thorsten Kocher/Spirit21 ist außer Haus.
by TKocher＠spirit21.de 19 Apr '17

19 Apr '17

Ich werde ab 13.05.2005 nicht im Büro sein. Ich kehre zurück am 30.05.2005. Vielen Dank für Ihre Email. Leider befinde ich mich bis Montag, 30. Mai 2005 außer Haus und kann daher Ihre Nachricht nicht bearbeiten. Bitte rufen Sie mich in dringenden Fällen mobil unter 0172 6377392 an. Vielen Dank für Ihr Verständnis. Thorsten Kocher Ich werde Ihre Nachricht nach meiner Rückkehr beantworten.

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Survey On-Demand
by Daniel xxxxx 09 Mar '09

09 Mar '09

How can I get the Surveys out there for any one to take at any time. I would like to include a link in the "Close" response that would take the user to OTRS to take the survey if they wish. Also, we would like to be able to send out annual surveys by email with a link back to OTRS. I have found how to send the Master survey every so often, but I would really like it to be on demand as well. TIA Daniel

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Default value for standard fields for new ticket creation
by Smolik, Zdenek 21 Feb '08

21 Feb '08

Hi all, Is it possible in OTRS set default value for Ticket Type or Queue when creating new ticket via Agent's user interface. For example when I click on Phone-ticket icon I would like to have set "Type" field to "Incident" value and "To" field to "first_level" queue. Thanks in advance, Kind Regards, Zdenek

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Once again :-) CentOS 4.x and OTRS :)
by bradis 20 Dec '07

20 Dec '07

Hello! Dear friends, again several "stupid" problems with OTRS, used several ways to install 1. tried to use http://howtoforge.com/otrs_centos4.4 several troubles that we all knew already, but then just added repository ( in maillist were several comments ) and used : yum install otrs - it is ok. 2. but after I tried to restart http -> always error like this -> [Wed May 09 19:07:27 2007] [error] GATEWAY_INTERFACE not Perl! at /opt/otrs/scripts/apache2-perl-startup.pl line 5.\nCompilation failed in require at (eval 2) line 1.\n [Wed May 09 19:07:27 2007] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server XXXservernameXXX:80, exiting... Any ideas colleagues? VBrgs!

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RE: Time-Accountig
by Agim Cami 08 Dec '07

08 Dec '07

Before installing Time accounting into my otrs platform I would like to know what are main features of the module. In what case this module can bee useful? -- Agim Cami

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"Pending reminder" where should be "closed"
by Frank Hauptle 06 Dec '07

06 Dec '07

I'm writing a little stats script to do some custom stuff and I've just noticed that the state of some closed tickets is still "pending reminder" I thought once a ticket has been closed the reminders stop, and that would also update the state to "closed" but this doesn't seem to be the case.. Is there some cron process that should have updated the state field in the ticket table ? rgds Frank

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How to add New priority options
by Brett Wells 06 Dec '07

06 Dec '07

I've been searching for a couple of days for a way to add new priorities beyond the 5 defaults that are present in the system. I've added a 6th in my mysql database but the option doesn't appear in any of the drop down lists when creating or modifying a ticket. Please let me know what I need to do to get it working. -- Thanks, Brett Wells IT, Systems, Network, Software Administrator

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How is FAQ used? FAQ help suggestions
by DataForce CRM 02 Dec '07

02 Dec '07

I would like to add FAQs but I can not see how to do this in otrs or in the faq.pl site. How can I promote a ticket answer to faq? how are you fellas using FAQ? Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support

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Questions about OTRS
by Nielson, Adam 01 Dec '07

01 Dec '07

Hello, I was curious if in OTRS you can have it authenticate from a windows domain/LDAP server instead of prompting the users to log in with a separate account? Also, when a ticket request is submitted can it contact the support team at an email address? Thank you, Adam Nielson

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Bulk Mail Pop-up
by Corey Bobb 30 Nov '07

30 Nov '07

I have a question / request: Is it really necessary to pop up a window indicating that a ticket has been checked for bulk action every time the box of a ticket is checked? I would think that if bulk action was being performed, it would imply that more then one ticket is going to be chosen? Perhaps I am missing something, but I have otrs setup to get generates tickets from emailed network alerts, and when I try to close them in bulk, I have to close that window each time I choose one to do a bulk close on. Can it be turned off? Thanks, Corey M. Bobb Data Center Manager Cygnus eTransactions Group Inc. 300 Colonial Center Parkway Suite 150 Lake Mary, FL 32746 Phone: 321.445.2150 www.cygnus.com <http://www.cygnus.com>

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