June 2007 - otrs - OTRS mailing lists

Thorsten Kocher/Spirit21 ist außer Haus.
by TKocher＠spirit21.de 19 Apr '17

19 Apr '17

Ich werde ab 13.05.2005 nicht im Büro sein. Ich kehre zurück am 30.05.2005. Vielen Dank für Ihre Email. Leider befinde ich mich bis Montag, 30. Mai 2005 außer Haus und kann daher Ihre Nachricht nicht bearbeiten. Bitte rufen Sie mich in dringenden Fällen mobil unter 0172 6377392 an. Vielen Dank für Ihr Verständnis. Thorsten Kocher Ich werde Ihre Nachricht nach meiner Rückkehr beantworten.

36 63

Once again :-) CentOS 4.x and OTRS :)
by bradis 20 Dec '07

20 Dec '07

Hello! Dear friends, again several "stupid" problems with OTRS, used several ways to install 1. tried to use http://howtoforge.com/otrs_centos4.4 several troubles that we all knew already, but then just added repository ( in maillist were several comments ) and used : yum install otrs - it is ok. 2. but after I tried to restart http -> always error like this -> [Wed May 09 19:07:27 2007] [error] GATEWAY_INTERFACE not Perl! at /opt/otrs/scripts/apache2-perl-startup.pl line 5.\nCompilation failed in require at (eval 2) line 1.\n [Wed May 09 19:07:27 2007] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server XXXservernameXXX:80, exiting... Any ideas colleagues? VBrgs!

4 5

RE: [otrs] using email to close otrs tickets
by Bartsch, Martin msg asp gmbh 13 Sep '07

13 Sep '07

Hi, use the generic agent. Search for tickts with CLOSE an set the new state to closed. Mit freundlichen Grüßen / Kind regards Martin Bartsch > -----Original Message----- > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On > Behalf Of Janet Post > Sent: Monday, December 18, 2006 9:51 PM > To: User questions and discussions about OTRS.org > Subject: [otrs] using email to close otrs tickets > > > Hello all, > > I am using otrs version 2.1.2. I would the ability to close > tickets via > email. I would like to have a filter that finds either: CLOSED or > RESOLVED as the first word in the subject line, and have otrs > close the > ticket. Is there some way to do this? > > I have tried using the postmaster filter with these settings: > > Match: > Header 1: Subject Value: CLOSED > > Set: > Header 1: X-OTRS-State Value: closed successful > > But this does not seem to work. > > Janet > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > =http://www.otrs.com/ >

3 2

CustomerID and CustomerID's
by Matas Labasauskas 21 Aug '07

21 Aug '07

Hello, Is it possible using company tickets function to provide customer X with access to customer Y tickets, but at the same time, to give no acces for customer Y to see customers X tickets? When i describe customer X ID in customers Y IDs field and customer Y ID in customers X IDs field they are able to see each other tickets. But if i describe customer Y ID in customers X IDs field ONLY, nobody can see any ticket using company tickets, i mean customer X is not able to see customers Y tickets. how can i mange that? Regards -- Matas

2 3

Bounce emails without ticket numbers
by Maurice James Ny 13 Aug '07

13 Aug '07

How do I have the system bounce emails that do not contain ticket numbers? When ever I enable this option in sysconfig the POP3PostMaster.pl PID always hangs and I get the following error: [Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running yourhost.example.com/1837)!

2 1

Tickets shown on "my queues" view
by Jesús M. Navarro 24 Jul '07

24 Jul '07

Hi all: "My queues" view shows by default all open tickets, including those pending autoclose. Is there any config param so I can tell explicitly what states I want to see on the "My queue" view? (the same goes valid for other views like i.e. "blocked tickets"; for the most part I don't want to see "pending auto" tickets except if explicitly looking for them, since the system is already properly managing them). -- Jesús M. Navarro Jefe de Sistemas y Soporte Ándago Ingeniería - www.andago.com Teléfono: +34 916 011 373 (ext. 29) Móvil: +34 666 431 088 e-mail: jesus.navarro(a)andago.com

3 6

Apache ERROR: MaxRequestsPerChild
by Ron Plasse 20 Jul '07

20 Jul '07

Hello, I am new to OTRS and I am trying to get my test environment stable before rolling it out to our technical support team for help desk operations. Apache is exiting unexpectedly after approximately 3 hours when I have two agent clients connected to the server with the QueueView page displayed. The page is refreshing on a 2 minute interval in each Internet Explorer window. If I don't have any agents connected then Apache does not exit unexpectedly. I have not changed the Apache configuration from what the installer configured. The Apache error log is below from the time Apache was started till the time it exited. I did a search on Google and it looks like other users have had similar issues, but all the text is in German and all I can make out is the Apache logs. Hopefully someone has a solution. I have installed OTRS 2.1.7 using the installer "otrs-2.1.7-001-win32.exe" into the following VMWare Server environment. - Windows Server 2003 R2 - 768 MB of RAM - 100 Mb LAN - 20 GB C: drive [Wed Jun 27 12:04:33 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Wed Jun 27 12:04:33 2007] [notice] Server built: Jan 9 2007 23:17:20 [Wed Jun 27 12:04:33 2007] [notice] Parent: Created child process 2028 [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Child process is running [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Acquired the start mutex. [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting 250 worker threads. [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting thread to listen on port 80. [Wed Jun 27 15:26:37 2007] [notice] Child 2028: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process. [Wed Jun 27 15:26:37 2007] [notice] Parent: Received restart signal -- Restarting the server. [Wed Jun 27 15:26:38 2007] [notice] Child 2028: Released the start mutex [Wed Jun 27 15:26:45 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Wed Jun 27 15:26:45 2007] [notice] Server built: Jan 9 2007 23:17:20 [Wed Jun 27 15:26:45 2007] [crit] (22)Invalid argument: Parent: Failed to create the child process. [Wed Jun 27 15:26:45 2007] [crit] (OS 6)The handle is invalid. : master_main: create child process failed. Exiting. [Wed Jun 27 15:26:45 2007] [notice] Parent: Child process exited successfully. [Wed Jun 27 15:26:47 2007] [notice] Child 2028: Waiting for 250 worker threads to exit. [Wed Jun 27 15:26:47 2007] [notice] Child 2028: All worker threads have exited. [Wed Jun 27 15:26:47 2007] [notice] Child 2028: Child process is exiting Thank you in advance for any help that can be provided. Thanks, Ron ------------------------------------------------------------------ Confidentiality Notice: This Informatix Incorporated email message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. Access to this email by anyone other than the intended addressee(s)is prohibited without prior approval. ------------------------------------------------------------------

6 12

unable to send e-mail
by pri pri 10 Jul '07

10 Jul '07

5 11

State of OTRS 2.2 translations
by Martin Edenhofer 04 Jul '07

04 Jul '07

Hi all, a long time is over and we are at the end of the OTRS 2.2 beta time line. So it's time to send the current OTRS translation state to you to show where help for OTRS is needed. :) Most of the translation files needed to be updated. Here is the current state: ar_SA 64.52% -> need to be updated bg 99.01% -> need to be updated cz 59.61% -> need to be updated da 87.55% -> need to be updated de 100.00% -> finished! el 78.23% -> need to be updated es 87.24% -> need to be updated fa 79.95% -> need to be updated fi 49.28% -> need to be updated fr 76.46% -> need to be updated hu 66.29% -> need to be updated it 75.25% -> need to be updated nb_NO 80.71% -> need to be updated nl 70.77% -> need to be updated pl 59.38% -> need to be updated pt 79.12% -> need to be updated pt_BR 90.13% -> need to be updated ru 66.89% -> need to be updated sk_SK 59.53% -> need to be updated sv 57.96% -> need to be updated zh_CN 76.92% -> need to be updated It would be very nice if you could help to updated your language (just send it back to me :) )! The current files can be found in the latest beta release under http://cvs.otrs.org/viewvc.cgi/otrs/Kernel/Language/ PS: A daily new list can be found at http://users.otrs.com/~me/i18n/ Many thanks for all your help! :-) -Martin ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!

2 1

Re: [otrs] Software error
by Gerhard Weber 02 Jul '07

02 Jul '07

Hi, > > You can try extending @INC. add the line: > > unshift @INC, "/{insertFullPathHere}/Kernel/cpan-lib/Net/DNS/"; > > to index.pl, this way you will search that directory first while using > > index.pl. Would that do what you need? Hope this helps. > Too bad, the original error > "Modification of a read-only value attempted at /usr/lib/perl5/ site_perl/5.8.8/i686-linux/Net/DNS/Question.pm line 47." > still points to the use of the system-wide module .... I think unshift'ing is the right way, but you have to pass the "basic" path for your module. Something like this in index.pl: unshift @INC, "$Bin/../../Kernel/cpan-lib"); # without "Net/DNS/" push (@INC, "$Bin/../.."); # no more need to push $Bin/../../Kernel/cpan-lib and then directly after that log the versions: use Net::DNS::Question; warn "Net::DNS::Question: $Net::DNS::Question::VERSION\n"; warn "Net::DNS::Resolver::Base: $Net::DNS::Resolver::Base::VERSION\n"; that should give you 610 versions from cpan. Another thing just crossed my mind: since I'm working on a non-production system (just testing), I don't know for sure if these versions are working. Maybe someone else can test for her/his versions? perl -MNet::DNS::Question -e 'print "v=$Net::DNS::Question::VERSION\n";' and perl -MNet::DNS::Question -e 'print "v=$Net::DNS::Resolver::Base::VERSION\n";' prints the version on a shell Greetings, Gerhard

3 2