December 2008 - otrs - OTRS mailing lists

Thorsten Kocher/Spirit21 ist außer Haus.
by TKocher＠spirit21.de 19 Apr '17

19 Apr '17

Ich werde ab 13.05.2005 nicht im Büro sein. Ich kehre zurück am 30.05.2005. Vielen Dank für Ihre Email. Leider befinde ich mich bis Montag, 30. Mai 2005 außer Haus und kann daher Ihre Nachricht nicht bearbeiten. Bitte rufen Sie mich in dringenden Fällen mobil unter 0172 6377392 an. Vielen Dank für Ihr Verständnis. Thorsten Kocher Ich werde Ihre Nachricht nach meiner Rückkehr beantworten.

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Custom TicketMenu Module for custom link in ticket zoom
by Alessio Tosi 26 Aug '10

26 Aug '10

I'm trying to create a custome Ticket Menu module that open another web application passing ticket information: TicketID and Ticket Number I've created a new module in /Output/HML TicketModuleChiamate.pm as mentioned in http://doc.otrs.org/developer/2.2/en/html/x533.html#ticket-module-menu with declaration of the package package Kernel::Output::HTML::TicketMenuChiamate; and registered the module in Config.pm # for ticket recording menu $Self->{'Ticket::Frontend::MenuModule'}->{'900-Chiamate'} = { 'Action' => 'AgentTicketChiamate', 'Module' => 'Kernel::Output::HTML::TicketMenuChiamate', 'Name' => 'Chiamate' }; What I'd like to do is open a new web page with an url I've changed the code to do $Self->{LayoutObject}->Block( Name => 'MenuItem', Data => { %{$Param{Config}}, %Param, Name => 'Chiamate', Description => 'Apri una chiamata Supporto!', Link => 'http://chiamate.osi.lan/default.aspx?&TicketID=$QData{"TicketID"}&TicketN umber=$QData{"TicketNumber"}', }, ); but when I click on the link I'm redirected to http://otrsDNSname/otrs/index.pl?http://chiamate.osi.lan/default.aspx?&Tic ketID=545803&TicketNumber=2063589 Is it possible to ignore the base url that is put at the beginning of the url Ciao AleX

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Background color in agent web interface
by Régis OBERLE 27 Sep '09

27 Sep '09

Hello OTRS fans, I've just upgraded from ITSM 1.0.2 to ITSM 1.1.1 The background color (above header and below footer) of the agent web interface has changed from white to dark blue. How can I revert back to white ? Which file in Kernel/Output/HTML has to be changed ? I had a look but it's hard to find for a newbie. Thanks and regards, Régis

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Survey On-Demand
by Daniel xxxxx 09 Mar '09

09 Mar '09

How can I get the Surveys out there for any one to take at any time. I would like to include a link in the "Close" response that would take the user to OTRS to take the survey if they wish. Also, we would like to be able to send out annual surveys by email with a link back to OTRS. I have found how to send the Master survey every so often, but I would really like it to be on demand as well. TIA Daniel

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CustomerTicketSearch not registered in Kernel/Config.pm
by Wes Plate 30 Jan '09

30 Jan '09

I periodically get these error messages in our system log... Module Kernel::Modules::CustomerTicketSearch not registered in Kernel/Config.pm! ...according to the apache2 access_log this error occurs when someone tries to access this URL... /otrs/public.pl?Action=CustomerTicketSearch&Subaction=OpenSearchDescription Indeed, I can reproduce the error with this URL. But how does this URL get created? I can't figure out how I could start from our public FAQ page to make the error occur. Anyone know? -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com

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Queues' visibility to customers
by Yasir M. Arsanukaev 21 Jan '09

21 Jan '09

Hello folks. Can I hide any queues so that these are invisible in the queues list to the end customers or just specify the visible ones but keeping the tickets readable/writable in the hidden queues by the customers ? Thanks. -- С уважением, Арсанукаев Ясир Маликович :: УИТ ОАО "Амурметалл" +7 (4217) 529-576

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Change queue without being owner
by Lars Jørgensen 19 Jan '09

19 Jan '09

Hi, I can't remember if this has been answered before, but our supervisor would like to change the queue of some tickets that are already assigned (locked) to an agent. Is it possible without taking ownership of the ticket? -- Lars

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e-mail format html -> plain text - hotmail
by Marcel 07 Jan '09

07 Jan '09

Hi, We receive some e-mails from hotmail users. OTRS does not correctly convert the hotmail-html-email to plain text. OTRS completely ignores new lines and puts the whole text in one line. We're using version 2.3.3. Is there a way to handle this? If it's a not known bug I could forward a test-mail. Greetings, Marcel

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merging tickets leaves old ticket
by Amedee Van Gasse 06 Jan '09

06 Jan '09

Hello, When I merge one ticket into the other, the old ticket is changed to: (for example) Merged Ticket 2008102110000024 to 2008102110000015. OTRS version is 2.3.2. Is this normal behavior? I have used OTRS in the past, and then it didn't leave any trace of the old ticket after a merge. (except of course in the new ticket) If this can be turned off, how does that work? Kind regards, Amedee

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Oracle drivers
by Sajit Kalidas 04 Jan '09

04 Jan '09

Hi, I am getting the following error when trying to connect to the oracle database. install_driver(Oracle) failed: Can't locate DBD/Oracle.pm in @INC (@INC contains: ../../ C:/OTRS/otrs/bin/cgi-bin/../../Kernel/cpan-lib C:/OTRS/otrs/bin/cgi-bin/../.. C:/OTRS/Perl/perl/lib C:/OTRS/Perl/perl/site/lib . C:/OTRS/otrs/bin/cgi-bin/../.. C:/OTRS/otrs/bin/cgi-bin/../../Kernel/cpan-lib) at (eval 23) line 3. Perhaps the DBD::Oracle perl module hasn't been fully installed, or perhaps the capitalisation of 'Oracle' isn't right. Available drivers: DBM, ExampleP, File, Gofer, Proxy, SQLite, Sponge, mysql. at C:/OTRS/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 216 IF have made the following changes in the config.pm: $Self->{'DatabaseHost'} = 'dev'; $Self->{'Database'} = 'dev'; $Self->{'DatabaseUser'} = 'otrs'; $Self->{'DatabasePw'} = 'pass'; $Self->{DatabaseDSN} = "DBI:Oracle:sid=$Self->{Database};host=$Self->{DatabaseHost};port=1521;" ; I have installed on windows using the windows installer package. Where can I find the Oracle drivers? Any suggestions please. Thanks Sajit ##################################################################################### This e-mail message has been scanned for Viruses and Content and cleared by MailMarshal #####################################################################################

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