September 2008 - otrs - OTRS mailing lists

Thorsten Kocher/Spirit21 ist außer Haus.
by TKocher＠spirit21.de 19 Apr '17

19 Apr '17

Ich werde ab 13.05.2005 nicht im Büro sein. Ich kehre zurück am 30.05.2005. Vielen Dank für Ihre Email. Leider befinde ich mich bis Montag, 30. Mai 2005 außer Haus und kann daher Ihre Nachricht nicht bearbeiten. Bitte rufen Sie mich in dringenden Fällen mobil unter 0172 6377392 an. Vielen Dank für Ihr Verständnis. Thorsten Kocher Ich werde Ihre Nachricht nach meiner Rückkehr beantworten.

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Custom TicketMenu Module for custom link in ticket zoom
by Alessio Tosi 26 Aug '10

26 Aug '10

I'm trying to create a custome Ticket Menu module that open another web application passing ticket information: TicketID and Ticket Number I've created a new module in /Output/HML TicketModuleChiamate.pm as mentioned in http://doc.otrs.org/developer/2.2/en/html/x533.html#ticket-module-menu with declaration of the package package Kernel::Output::HTML::TicketMenuChiamate; and registered the module in Config.pm # for ticket recording menu $Self->{'Ticket::Frontend::MenuModule'}->{'900-Chiamate'} = { 'Action' => 'AgentTicketChiamate', 'Module' => 'Kernel::Output::HTML::TicketMenuChiamate', 'Name' => 'Chiamate' }; What I'd like to do is open a new web page with an url I've changed the code to do $Self->{LayoutObject}->Block( Name => 'MenuItem', Data => { %{$Param{Config}}, %Param, Name => 'Chiamate', Description => 'Apri una chiamata Supporto!', Link => 'http://chiamate.osi.lan/default.aspx?&TicketID=$QData{"TicketID"}&TicketN umber=$QData{"TicketNumber"}', }, ); but when I click on the link I'm redirected to http://otrsDNSname/otrs/index.pl?http://chiamate.osi.lan/default.aspx?&Tic ketID=545803&TicketNumber=2063589 Is it possible to ignore the base url that is put at the beginning of the url Ciao AleX

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Background color in agent web interface
by Régis OBERLE 27 Sep '09

27 Sep '09

Hello OTRS fans, I've just upgraded from ITSM 1.0.2 to ITSM 1.1.1 The background color (above header and below footer) of the agent web interface has changed from white to dark blue. How can I revert back to white ? Which file in Kernel/Output/HTML has to be changed ? I had a look but it's hard to find for a newbie. Thanks and regards, Régis

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Survey On-Demand
by Daniel xxxxx 09 Mar '09

09 Mar '09

How can I get the Surveys out there for any one to take at any time. I would like to include a link in the "Close" response that would take the user to OTRS to take the survey if they wish. Also, we would like to be able to send out annual surveys by email with a link back to OTRS. I have found how to send the Master survey every so often, but I would really like it to be on demand as well. TIA Daniel

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SugarCRM
by Darren Wiebe 09 Dec '08

09 Dec '08

I just setup OTRS to read contacts with SugarCRM. It was way easier than I expected. Thanks for the great work! -- Darren Wiebe darren(a)aleph-com.net Aleph Communications www.aleph-com.net

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FAQ article text/link wrapping
by Nick Bright 25 Oct '08

25 Oct '08

I'm working on fleshing out our FAQ system, and I've run in to some trouble embedding links into the FAQ entry (for example, a file download link). If the URL is longer than the FAQ line break width, the line wraps and the HTML tag is broken. Is there a work-around or bug fix for this issue? -- --- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201

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OTRS 2.3.1 Upgrade Login Issue
by David Salson 22 Oct '08

22 Oct '08

To All, Upgrade from 2.2.7 to 2.3.1. Everything is running (cron, autoreply, notifications, etc...) but no one can login (index.pl or customer.pl). Invalid user name or password. I checked the database via phpMyAdmin. All users are there. What to do? Thanks,

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Password Issues After 2.3.1 Upgrade
by Buice, David R 22 Oct '08

22 Oct '08

Hello, I finally got our OTRS installation moved from an old Linux desktop to a new Solaris server running Solaris 10. I also upgraded it from version 1.2.3 to 2.3.1. I'm using an Apache webserver and a MySQL database. We've had a couple of small issues which have been easily fixed and, overall, the migration appears to have been a great success. However....... I'm starting to get calls from users who have forgotten their passwords. They use the "Lost Password" portion of the Login screen (customer.pl) and get a new password mailed to them. When they try to log in with the new password they get the message "Login failed! Your username or password was entered incorrectly." So I go into the 'Admin' area of OTRS, go to 'Customer Users', and change their password. I get the message that the Customer has been updated and the log states that the customer's password was successfully changed. When the customer tries to use the new password they get the same message as above. I took a peek at the passwords (encrypted) using phpMyAdmin and I can see that something has been put in that field, but whatever it is OTRS doesn't like it. Any help would be greatly appreciated. I've got customers that have not been able to log on for a couple of days now. Help! Regards, David Buice Infrastructure Specialist/SDC-INT 2032653 ITIL Foundation Certified EDS, an HP company PSIC Operations 7000 Chicago Rd. Warren, MI 48092-1663 Mailstop 430-202-390 Tel: +01 586 575-4525 Fax: +01 586 575-0090 Mobile: +01 248 249-9122 E-mail: david.buice(a)eds.com We deliver on our commitments so you can deliver on yours.

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FAQ after upgrade
by Wes Plate 14 Oct '08

14 Oct '08

I am searching my archives from this list (I've been subscribed since Jan 2005) and there are several threads about the FAQ, I can tell it can be a source of consternation. I have installed the FAQ module and I have two questions: How do I get my FAQ articles to appear on the FAQ page? I see them listed in the SystemHistory page and in the public Explorer(*) so I know they're in the DB, but I can't access them in the AgentFAQ view. I have checked my group permissions under Admin and I have full permission for both faq and faq_admin. * <http://support.automaticduck.com/otrs/public.pl?Action=PublicFAQ&Subaction= Explorer> How do I add or access categories? When I try to add a new FAQ article I get a warning... " No category accesable. To create an article you need have at lease access to min. one category. Please check your group/category permission under -category menu-!" Where do I do this? -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com

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Outlook integration in otrs
by polloxx 02 Oct '08

02 Oct '08

Dear group, We're using otrs for a while now and it works perfectly, however I have one question coming back from our management: Is it possible to integrate outlook into otrs? Or are there alternatives? Suggestions are welcome. P.

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