September 2011 - otrs - OTRS mailing lists

Thorsten Kocher/Spirit21 ist außer Haus.
by TKocher＠spirit21.de 19 Apr '17

19 Apr '17

Ich werde ab 13.05.2005 nicht im Büro sein. Ich kehre zurück am 30.05.2005. Vielen Dank für Ihre Email. Leider befinde ich mich bis Montag, 30. Mai 2005 außer Haus und kann daher Ihre Nachricht nicht bearbeiten. Bitte rufen Sie mich in dringenden Fällen mobil unter 0172 6377392 an. Vielen Dank für Ihr Verständnis. Thorsten Kocher Ich werde Ihre Nachricht nach meiner Rückkehr beantworten.

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Re: [otrs] OTRS on linux vs windows
by Steve Durbin 08 Mar '12

08 Mar '12

We're running OTRS on Linux with full AD integration including single sign-on, automatic agent creation/removal from AD, full customer integration with AD - so no customer or agent maintenance. It was a bit fiddly to get set up, but once working it's been very reliable. Happy to share our agent creation/removal script, and any other information people want. -- Steve Durbin Group Manager: Applications Delivery/Cyfarwyddwr Grŵp: Trosglwyddo Rhaglenni Bridgend County Borough Council/Cyngor Bwrdeistref Sirol Pen-y-Bont ar Ogwr Tel/Rhif ffon: 01656 642113 Mob/ffon symudol: 07976 271559 Fax/Ffacs: 01656 642125 Web/We: http://www.bridgend.gov.uk E-mail may be automatically logged, monitored and/or recorded for legal purposes. Please do not print this email unless absolutely necessary. E-bost yn cael ei logio, ei monitro a/neu ei chofnodi yn awtomatig am resymau cyfreithiol Peidiwch ag argraffu’r neges e-bost hon oni bai fod hynny’n gwbl angenrheidiol. ________________________________________________________________________ This e-mail and any attachments transmitted with it represents the views of the individual(s) who sent them and should not be regarded as the official view of Bridgend County Borough Council. The contents are confidential and intended solely for the use of the addressee. If you have received it in error, please inform the system administrator on (+44) 01656 642111. This e-mail and any attachments have been scanned with 'MessageLabs SkyScan' - http://www.messagelabs.com/ ________________________________________________________________________ Mae'r e-bost hwn ac unrhyw atodiadau a drosglwyddir gydag ef yn cynrychioli safbwyntiau'r unigolyn a'i anfonodd (unigolion a'u hanfonodd) ac ni ddylid eu hystyried fel safbwynt swyddogol Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr. Mae'r cynnwys yn gyfrinachol ac wedi'i fwriadu ar gyfer y sawl y'i cyfeiriwyd ato yn unig. Os ydych wedi ei dderbyn mewn camgymeriad, rhowch wybod i weinyddwr y system ar (+44) 01656 642111. Mae'r e-bost hwn ac unrhyw atodiadau wedi cael eu sganio gyda 'MessageLabs SkyScan' - http://www.messagelabs.com/ ________________________________________________________________________

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Diff between PendingDate and Due date?
by Pradumna Maheshwari 02 Feb '12

02 Feb '12

Hello, Can you tell me, what is difference between 'PendingDate' and 'Due date'? Under what situation, should each one be used ? thanks... Pradumna Maheshwari =====-----=====-----===== Notice: The information contained in this e-mail message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply e-mail or telephone and immediately and permanently delete the message and any attachments. Thank you

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Agent::Escalation Usage - Ticket escalation notification/e-mail
by Anant Jain 25 Nov '11

25 Nov '11

Hi, I noticed this Notification in the "Agent Notification" screen of the admin. Can someone help in using this? The end goal is that I (OTRS manager/admin) should receive an e-mail notification for any ticket escalation due to non action/updation by the agents. Thanks, AJ ________________________________ The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. The firm is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt.

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Calendar with half hours
by Ugo Bellavance 14 Oct '11

14 Oct '11

Hi, Is there a way to configure the calendars so that the business hours are 8:30AM - 4:30PM? Thanks, Ugo

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Stats about escalations
by Ugo Bellavance 11 Oct '11

11 Oct '11

Hi, I'm trying to find out a way to generate a report of the escalation that have occured in the last month. I've managed to get different information on tickets from the tickets table, but I don't see any fields that would let me know if the ticket has been escalated. There are a few fields starting with 'escalation', but according to my tests, they are fields that define when the ticket will be escalated, while I'm looking for a way to see if an escalation has occured. The other fields that look interesting are: - timeout - until_time but I can't figure out their use. Any help would be appreciated. Thanks, Ugo

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Adding customer: Field 'pw' doesn't have a default value
by Sune T. Tougaard 11 Oct '11

11 Oct '11

Hi all, I'm having an issue here with an OTRS 3.0.9 installation. Trying to add a customer, gives me an error "Field 'pw' doesn't have a default value", whether or not a password has been entered in the user creation interface. The same error as the german user here, i think: http://forums.otrs.org/viewtopic.php?f=33&t=8441&p=33235 (i don't understand much german, but it looks like my error, I have also posted in the English area of the forum) Looking at the column in the DB, the NN flag is not set, so i can't really figure out why that error shows. Any others out there with an issue like this or any ideas how to resolve? Thanks -- /Sune T.

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Problem while upgrading from 3.0.4 to 3.0.10
by Simon GARESTE 03 Oct '11

03 Oct '11

Hi, I have a problem concerning the upgrade from 3.0.4 to 3.0.10. I think I did all the differents steps described on the UPGRADING file, but I end up on a page without any css. On chromium, it indicates that my browser is too old, on chrome I got the page, I'm (apparently) connected, but no css nor js. The console of the debugging tool of chrome indicates that I have a 404 not found on the css-cache file CommonCSS, on the js-cache files ModuleJS and CommonJS, and so (I guess it induces) I have 3 uncaught type errors in index.pl, about Objects that have no method Ready. I did delete the cache, using the bin/otrs.DeleteCache.pl, so how comes? Thank you, Simon -- Simon Gareste Support& Development Engineer -- Consortium Scilab Digiteo Domaine de Voluceau Rocquencourt - B.P. 105 78153 Le Chesnay Cedex --

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Re: [otrs] OTRS and APACHE
by Henry Devito 03 Oct '11

03 Oct '11

Easiest thing to do is put an index.php file in the web root redirecting. <?php header('location: /otrs/customer.pl'); ?> Sent from my Samsung Mesmerise. On Sep 27, 2011 6:08 PM, "Garabed Yegavian" <Garabed(a)firelinebroadband.com> wrote:

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Re: [otrs] Generic Agent
by Garabed Yegavian 02 Oct '11

02 Oct '11

I just reinstalled a fresh otrs and went step by step through the ubuntu directions. I installed webmin because I am a newbie to linux, and so I can see what is going on here in my system a little easier! It appears as if I have no cron jobs under the otrs user When I run crontab -l -u otrs I get nothing. What do I need to do to get this working? Thank you, Garabed Yegavian -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request(a)otrs.org Sent: Friday, September 30, 2011 1:03 PM To: otrs(a)otrs.org Subject: otrs Digest, Vol 36, Issue 82 Send otrs mailing list submissions to otrs(a)otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request(a)otrs.org You can reach the person managing the list at otrs-owner(a)otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Problem after installed ITSM Module (Wagner) 2. Re: Generic Agent (Garabed Yegavian) 3. Re: Generic Agent (Rory) 4. Re: Generic Agent (Ugo Bellavance) 5. Re: Generic Agent (Garabed Yegavian) ---------------------------------------------------------------------- Message: 1 Date: Fri, 30 Sep 2011 11:17:40 -0300 From: Wagner <wagnerspi(a)gmail.com> Subject: Re: [otrs] Problem after installed ITSM Module To: "User questions and discussions about OTRS." <otrs(a)otrs.org> Message-ID: <CAO0ino=LCyfiPTn_fo-O1U=Cy2nJOjDqsGi+gscz+cBqH+-qYg(a)mail.gmail.com> Content-Type: text/plain; charset="utf-8" I've had a similar problem, the Module was not installed properly try reinstaling using the script /opt/otrs/bin/otrs.PackageManager.pl -a install -p path_to_ITSM-3.0.5.opm 2011/9/30 Vincent Ceriani <vceriani(a)gmail.com> > Hi all, > > I have the same problem as describe in the FAQ 4200371 > After the installation of the ITSM 3.0.5 module on OTRS 3.0.10 under Ubuntu > : (before the module install the OTRS works fine with all pages) > > "Login is not possible neither for agents nor for customers. Message "Your > browser is too old. Please read the documentation...." will be displayed > even on latest versions on different browsers. " > > But the solution in the FAQ don't work ! > > FAQ4200371 solution > remove everything in $OTRS_HOME/var/tmp/Cache > search ZZZAuto.pm for lines like > $Self->{'Frontend::Module'}->{'AgentStats'} = { ... }; and comment them out > remove ZZZAAuto.pm and run afterwards $OTRS_HOME/bin/otrs.RebuildConfig.pl > run following command "$OTRS_HOME/bin/otrs.LoaderCache.pl -o delete > > Other idea ? > > Thanks > > Vincent > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >

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