October 2018 - otrs - OTRS mailing lists

Re: [otrs] Mysql Timeouts?
by LQ Marshall 29 Oct '18

29 Oct '18

MartinExamine Mysql for connectivity/performance issues - Check mysql logs.L.Q. MarshallOne's strength is only determined when the challenge seems overwhelming.<div> </div><div> </div><div>-------- Original message --------</div><div>From: Hochreiter Martin <martin.hochreiter(a)fhstp.ac.at> </div><div>Date: 10/29/18 07:46 (GMT-07:00) </div><div>To: otrs(a)lists.otrs.org </div><div>Subject: [otrs] Mysql Timeouts? </div><div> </div> Dear members, I have a strange syslog on Ubuntu 18.04: otrs Aborted connection XXX to db: Got timeout reading communication OTRS seems to be working - how can I solve that? Kind regards _____________________ DI (FH) Martin Hochreiter --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

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Mysql Timeouts?
by Hochreiter Martin 29 Oct '18

29 Oct '18

Dear members, I have a strange syslog on Ubuntu 18.04: otrs Aborted connection XXX to db: Got timeout reading communication OTRS seems to be working - how can I solve that? Kind regards _____________________ DI (FH) Martin Hochreiter

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Appointment Notification Filter "Calendar"
by Rick Heisterhagen 29 Oct '18

29 Oct '18

Hello, I would like to create a new Appointment Notification which only applies for a specific calendar but the field is greyed out "not available". According to the documentation some features are only available for OTRS Business Solution so I created a trial account but there it is also greyed out. How can I enable this field? Best Reagrds, Rick

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Multiple signatures for one queue
by Matthias.Terlinde＠t-systems.com 26 Oct '18

26 Oct '18

Dear list, is it possible to set more than one fixed signature for one queue? I want to set an English and German signature for the same queue and the agent should be able to choose between them like the mail templates. I found a few old otterhub entries for version 3.0 but I think that there isn't any solution in version 6? Kind regards, Matthias T-SYSTEMS INTERNATIONAL GMBH Telekom Security Matthias Terlinde Cyber Defense Operations Bonner Talweg 100, 53113 Bonn, Germany +49 228 181-73771 (fixed) +49 160 3003113 (mobile) E-mail: matthias.terlinde(a)t-systems.com<mailto:matthias.terlinde@t-systems.com> Internet: www.t-systems.com You can find the compulsory statement on: www.t-systems.com/compulsory-statement BIG CHANGES START SMALL - CONSERVE RESOURCES BY NOT PRINTING EVERY E-MAIL.

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Allow customers to read other customer's tickets - OTRS 6
by Willian Silva 01 Oct '18

01 Oct '18

Hello ! Is it possible allow customers to read other customer's tickets at customer's interface ? Best regards, Willian Silva.

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