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OTRS Login Problem
by ihsan.ozogur＠tubitak.gov.tr 22 Dec '21

22 Dec '21

Hi, I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS server in our company. We have upgraded some CentOS packages according to cybersecurity requirements. After upgradation we realized that admin agents cannot login directly; So we are changing address, if we add something like "Action=Admin" we can login successfully as admin agents. Can you help us about that problem, we tried so many things but could not solve that. Your answers are very valuable to us. Best Regards,

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Re: OTRS Login Problem
by Muhammed İhsan ÖZOĞUR (BILGEM KSM) 21 Dec '21

21 Dec '21

Hi, I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS server in our company. We have upgraded some CentOS packages according to cybersecurity requirements. After upgradation we realized that admin agents cannot login directly; So we are changing address, if we add something like "Action=Admin" we can login successfully as admin agents. Can you help us about that problem, we tried so many things but could not solve that. Your answers are very valuable to us. Best Regards, Muhammed İhsan ÖZOĞUR Sistem Ekibi Kamu Sertifikasyon Merkezi / Bilgi Teknolojileri TÜBİTAK BİLGEM 41470 Gebze, KOCAELİ T +90 262 675 8532 [ http://bilgem.tubitak.gov.tr/ | www.bilgem.tubitak.gov.tr ] [ http://www.kamusm.gov.tr/ | www.kamusm.gov.tr/ ] ihsan.ozogur(a)tubitak.gov.tr ihsan.ozogur(a)kamusm.gov.tr ................................................................ [ http://bilgem.tubitak.gov.tr/ ] [ http://www.tubitak.gov.tr/sorumlulukreddi | Sorumluluk Reddi ] Kimden: "Muhammed İhsan ÖZOĞUR, TÜBİTAK BİLGEM" <ihsan.ozogur(a)tubitak.gov.tr> Kime: "otrs" <otrs(a)lists.otrs.org> Gönderilenler: 21 Aralık Salı 2021 16:33:53 Konu: Re: OTRS Login Problem Hi, I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS server in our company. We have upgraded some CentOS packages according to cybersecurity requirements. After upgradation we realized that admin agents cannot login directly; So we are changing address, if we add something like "Action=Admin" we can login successfully as admin agents. Can you help us about that problem, we tried so many things but could not solve that. Your answers are very valuable to us. Best Regards, Muhammed İhsan ÖZOĞUR Sistem Ekibi Kamu Sertifikasyon Merkezi / Bilgi Teknolojileri TÜBİTAK BİLGEM 41470 Gebze, KOCAELİ T +90 262 675 8532 [ http://bilgem.tubitak.gov.tr/ | www.bilgem.tubitak.gov.tr ] [ http://www.kamusm.gov.tr/ | www.kamusm.gov.tr/ ] ihsan.ozogur(a)tubitak.gov.tr ihsan.ozogur(a)kamusm.gov.tr ................................................................ [ http://bilgem.tubitak.gov.tr/ ] [ http://www.tubitak.gov.tr/sorumlulukreddi | Sorumluluk Reddi ] Kimden: "Muhammed İhsan ÖZOĞUR, TÜBİTAK BİLGEM" <ihsan.ozogur(a)tubitak.gov.tr> Kime: "otrs" <otrs(a)lists.otrs.org> Gönderilenler: 21 Aralık Salı 2021 16:28:22 Konu: OTRS Login Problem Hi, I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS server in our company. We have upgraded some CentOS packages according to cybersecurity requirements. After upgradation we realized that admin agents cannot login directly; So we are changing address, if we add something like "Action=Admin" we can login successfully as admin agents. Can you help us about that problem, we tried so many things but could not solve that. Your answers are very valuable to us. Best Regards, Muhammed İhsan ÖZOĞUR Sistem Ekibi Kamu Sertifikasyon Merkezi / Bilgi Teknolojileri TÜBİTAK BİLGEM 41470 Gebze, KOCAELİ T +90 262 675 8532 [ http://bilgem.tubitak.gov.tr/ | www.bilgem.tubitak.gov.tr ] [ http://www.kamusm.gov.tr/ | www.kamusm.gov.tr/ ] ihsan.ozogur(a)tubitak.gov.tr ihsan.ozogur(a)kamusm.gov.tr ................................................................ [ http://bilgem.tubitak.gov.tr/ ] [ http://www.tubitak.gov.tr/sorumlulukreddi | Sorumluluk Reddi ]

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OTRS Login Problem
by ihsan.ozogur＠tubitak.gov.tr 21 Dec '21

21 Dec '21

Hi, I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS server in our company. We have upgraded some CentOS packages according to cybersecurity requirements. After upgradation we realized that admin agents cannot login directly; So we are changing address, if we add something like "Action=Admin" we can login successfully as admin agents. Can you help us about that problem, we tried so many things but could not solve that. Your answers are very valuable to us. Best Regards,

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Otrs Community edition is formally dead?
by Matteo Sgalaberni 06 Jul '21

06 Jul '21

Hello, Otrs company published that from 1 January 2021 no security updates will be released and the 6.0 is definitively unsupported. https://otrs.com/release-notes/attention-security-risk-with-otrs-6/ Some days ago they updated the SECURITY.md on github https://github.com/OTRS/otrs/commit/f11a60618b59b0dae5252e1a4a3c7efbe551bdea Is it someone informed about what will happen now? The OTRS Community Edition is definitively dead and we need to dispose it as the unique released version is unsupported ad there are no newer version released? Thanks Matteo

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Ticket vanished?
by Bruce Johnson 10 Mar '21

10 Mar '21

We’re running OTRS Community edition I have a long running ticket (which has been closed about 3 times, then reopened because the person keeps replying to the email with the ticket ID that seems to have simply disappeared from the system. I got a question from the person yesterday, wrote the answer, and went to revisit it this morning and the ticket is just gone. I cannot find it via search. What should my next steps be? -- Bruce Johnson University of Arizona College of Pharmacy Information Technology Group Institutions do not have opinions, merely customs

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None
by None 07 Feb '21

07 Feb '21

users can find most commonly asked questions. It will then also possible with the first request that even a manual question can be entered. If the manual question contains the keywords of the answer, this answer can be shown.... anybody interested? Hans Bakker, OTRS ondersteuning in het Nederlands. http://otrs.nl

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None
by None 07 Feb '21

07 Feb '21

forged))=0A= by basecamp1.servercamp.de (8.12.7/8.12.7/SuSE Linux 0.6) with ESMTP id = h6NDaGqr025785=0A= for <support(a)antserver.de>; Wed, 23 Jul 2003 15:36:26 +0200=0A= Reply-To: <a.loithaler(a)antserver.de>=0A= From: "Antserver GbR | A.Loithaler" <a.loithaler(a)antserver.de>=0A= To: <support(a)antserver.de>=0A= Subject: test=0A= Date: Wed, 23 Jul 2003 15:36:09 +0200=0A= Organization: Antserver GbR=0A= Message-ID: <001f01c3511f$63e628d0$c700a8c0@laptop>=0A= MIME-Version: 1.0=0A= Content-Type: multipart/alternative;=0A= boundary=3D"----=3D_NextPart_000_0020_01C35130.276EF8D0"=0A= X-Priority: 3 (Normal)=0A= X-MSMail-Priority: Normal=0A= X-Mailer: Microsoft Outlook, Build 10.0.2627=0A= X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2600.0000=0A= Importance: Normal=0A= =0A= This is a multi-part message in MIME format.=0A= =0A= ------=3D_NextPart_000_0020_01C35130.276EF8D0=0A= Content-Type: text/plain;=0A= charset=3D"us-ascii"=0A= Content-Transfer-Encoding: 7bit=0A= =0A= test=0A= =0A= ------------=0A= Antserver GbR=0A= http://www.antserver.de=0A= =0A= Service: 01805 - 55488288=0A= Fax: 08031 - 409325=0A= =0A= =0A= =0A= =0A= ------=3D_NextPart_000_0020_01C35130.276EF8D0=0A= Content-Type: text/html;=0A= charset=3D"us-ascii"=0A= Content-Transfer-Encoding: quoted-printable=0A= =0A= <html xmlns:o=3D3D"urn:schemas-microsoft-com:office:office" =3D=0A= xmlns:w=3D3D"urn:schemas-microsoft-com:office:word" =3D=0A= xmlns=3D3D"http://www.w3.org/TR/REC-html40">=0A= =0A= <head>=0A= <META HTTP-EQUIV=3D3D"Content-Type" CONTENT=3D3D"text/html; =3D=0A= charset=3D3Dus-ascii">=0A= =0A= =0A= <meta name=3D3DProgId content=3D3DWord.Document>=0A= <meta name=3D3DGenerator content=3D3D"Microsoft Word 10">=0A= <meta name=3D3DOriginator content=3D3D"Microsoft Word 10">=0A= <link rel=3D3DFile-List href=3D3D"cid:filelist.xml@01C35130.23BD1460">=0A= =0A= <style>=0A= =0A= </style>=0A= =0A= </head>=0A= =0A= <body lang=3D3DDE link=3D3Dblue vlink=3D3Dpurple =3D=0A= style=3D3D'tab-interval:35.4pt'>=0A= =0A= <div class=3D3DSection1>=0A= =0A= test<o:p></o:p><= =3D=0A= /font>=0A= =0A= <o:p> </o:p></span= =3D=0A= >=0A= =0A= ------= =3D=0A= ------<span=0A= lang=3D3DEN-GB =3D=0A= style=3D3D'mso-ansi-language:EN-GB;mso-no-proof:yes'><o:p></o:p></= p>=3D=0A= =0A= =0A= Antser= =3D=0A= ver=0A= GbR<o:p></o:p>=0A= =0A= http:/= =3D=0A= /www.antserver.de<span=0A= lang=3D3DEN-GB =3D=0A= style=3D3D'mso-ansi-language:EN-GB;mso-no-proof:yes'><o:p></o:p></= p>=3D=0A= =0A= =0A= &nb= sp=3D=0A= ;<o:p></o:p>=0A= =0A= Service: 01805 - =3D=0A= 55488288<span=0A= style=3D3D'mso-no-proof:yes'><o:p></o:p>=0A= =0A= Fax: 08031 - =3D=0A= 409325<span=0A= style=3D3D'mso-no-proof:yes'><o:p></o:p>=0A= =0A=  <o:p></o:p>=0A= =0A= <o:p> </o:p>=0A= =0A= <o:p> </o:p>=0A= =0A= </div>=0A= =0A= </body>=0A= =0A= </html>=0A= =0A= ------=3D_NextPart_000_0020_01C35130.276EF8D0--=0A= =0A= =0A= ------=_NextPart_000_0049_01C35160.01F77250--

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None
by None 07 Feb '21

07 Feb '21

To root(a)localhost.arzt-seite.info Date Wed, 5 Mar 2003 20:35:01 +0100 (CET) Subject Cron <otrs@schmerz> $HOME/bin/UnlockTickets.pl --timeout >> /dev/null Using an array as a reference is deprecated at /usr/lib/perl5/site_perl/5.8.0/Date/Format.pm line 88. Using an array as a reference is deprecated at /usr/lib/perl5/site_perl/5.8.0/Date/Format.pm line 217. -- Mit freundlichen Grüssen Wilfried Gödert Tel: +49 (0) 175 9 628 128 mailto:info@gotodoc.de http://www.gotodoc.de http://www.aerzte-seite.de

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None
by None 07 Feb '21

07 Feb '21

request) How do I change otrs to look in /var/spool/mail? greetz Hans -- email: hans(a)jiffie.nl Mijn eigen honden: http://www.jiffie.nl/own_dogs 1:00pm up 2 days, 22:47, 2 users, load average: 1.09, 1.08, 1.12

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None
by None 07 Feb '21

07 Feb '21

This is pmtools -- a suite of small programs to help manage modules. The names are totally preliminary, and in fact, so is the code. We follow the "keep it small" notion of many tiny tools each doing one thing well, eschewing giant megatools with millions of options. pmpath - show the module's full path pmvers - get a module version number pmdesc - get a module description pmall - get all installed modules pmdesc descriptions pmdirs - print the perl module path, newline separated plxload - show what files a given program loads at compile time pmload - show what files a given module loads at compile time pmexp - show a module's exports pminst - find what's installed pmeth - list a class's methods, recursively pmls - long list the module path pmcat - cat the module source through your pager pman - show the module's pod docs pmfunc - show a function source code from a module podgrep - grep in pods of a file pfcat - show pods from perlfunc podtoc - list table of contents of a podpage podpath - show full path of pod file pods - list all standard pods and module pods sitepods - list only pods in site_perl directories basepods - list only normal "man-page" style pods faqpods - list only faq pods modpods - all module pods, including site_perl ones stdpods - list standard pods, not site_perl ones ---- For example with pminst, You can get EXACT list of installed Modules. Ah, btw. David Krcek and Me managed to install otrs-beta on FreeBSD 4.7-Stable + Apache + Mysql + Perl... Some fine tuning needed but systems are alredy online and productive :) thx for this exepctional prog :) regards Thomas W. Horna -----Originalnachricht----- Von: Martin Edenhofer An: otrs(a)otrs.org Gesendet: 05.12.02 19:17 Betreff: Re: [otrs] Internal server error at Agent compose 'empty answer' On Thu, Dec 05, 2002 at 08:36:13AM -0800, Matt Kirk wrote: > This shouldn't be a problem. Cobalt user management may add new groups, but > I don't think it will modify existing ones. It is worth testing however. I think the same. Anyway, if you run in trouble, move to the database storage solution. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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