then you would create a sub-sub-sub queue and thats not possible afaik.... but you just asked for sub-subs..... ;-)) Li otrs-bounces@otrs.org schrieb am 15.02.2006 08:49:41:
Hi Patrick ,
I tried that but the Sub Queue does not show in the dropdown list of Queues.
To explain , I create a main queue called VPL. Under that queue I created a Sub Queue called Help. Under the Help queue I have created another Sub Queue called Management Follow Up. Now if I want to create another queue UNDER the Management Follow Up queue called Finance. So the queue list will look as follows :
VPL::Help::Management Follow Up::Finance
I can only see the Help queue in the drop down list when creating a new Queue. So you can see my predicament :(
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Patrik Forsberg Sent: 14 February 2006 04:58 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Sub-Sub Queues[Scanned]
sure, just create a new queue and select the sub-queue you want it to be a child of.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Danie Theron Sent: Tuesday, February 14, 2006 3:44 PM To: User questions and discussions about OTRS.org Subject: [otrs] Sub-Sub Queues
Hi ,
Just a quick question , is it possible to have sub queues of sub queues? I don't see the option in the web interface.
Regards ,
Danie Theron
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