Re: [otrs] Sending notification to End user (customer) when ticket is moved to new queue

Hi, Roy Andre Tollefsen schrieb:

We have studied the Notifications (System -> Notification Management) but although the text for example nb_NO::Customer::QueueUpdate is fine it doesn't send out any email when the ticket is moved.

jfyi: The move-notification must be set on the queue the ticket is moved to, not the queue the ticket was moved out.

-- Regards, Roy Andre

Bye, Alex