Yes, we are in the same situation...we believe it is 1 hour = 1 unit. 狢 need to figure out how to be able to have agents record fractions of an hour. 坟o far I cannot get this work, but I have also not spent much time on it. 狢 can let you know if we solve it or not....
--
Brigitte Calderwood
LESD 79 Technology Support @ Verrado
Telephone: 623.547.1305
calderwood@lesd.k12.az.us

On Friday, May 12, 2006 5:52 AM, Alan McKeown <Alan.McKeown@joraph.com> wrote:
>
>Hi,
>Have started using OTRS in a limited sort of way as I am still
>truggling with some details on set-up.
>In the create ticket screen at the bottom there is a time units
>section. What does this mean? is it hours spent?
>
>regards
>
>Alan.
>--
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