Re: [otrs] auto-set responsible on e-mail tickets

Hi, On 28.04.2010, at 12:10, noclist@sysmic.it wrote:

we cannot find how to set a responsible on e-mail tickets, we need to set a different responsible based on the queue and email address.

example: if the mail come to: support@example.com queue to "support" queue and set responsible to: "supportboss@example.com"

tried with postmaster filters but no luck....

can you use the GenericAgent for this job? Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project