Hello,
Thansk for reply. Can you be a bit more specific as to what steps you took
to resolve. What files did you replace. All i can find is that the theme's
are not supported from 2.3 to 2.4 so i set theme to standard but that has
not fixed issue. still getting empty tickets. i also removed the
AgentTicketQueue.pm and replaced it. That gave me the ticket frames but no
contents within each ticket are shown. Must be something else that needs
renewed.
thanks for any help.
On Tue, Mar 16, 2010 at 12:17 PM, Gator SLP
Hello friends,
today on our test system i tried to upgrade OTRS. i went from ITSM Core 1.2.2 to 1.2.3 using the packet manager. Then i installed OTRS 2.4.7. Restarted OTRS. went back to packet manager and it now allowed me to upgrade all packages to 1.3.2 (general catalog, itsm core, and addtional packages). Did another restart of otrs.
Now when i log in i have the new dashboard which shows the brief display of the tickets but when i go to any of our queues or click on any ticket from the dashboard i see nothing. I just have the queue at the top and a blank display below.
Appreciate any help or ideas as to whats gone wrong, im unable to find anything in support doc's, hence why i ask for your experience and knowledge.
Neil Simpson