For example:
 
From: OTRS System [otrshelp@psd.defra.gsi.gov.uk]
To: OTRS System
 
Subject: [Ticket#: 2005021110000055] New State 'closed successful'!
 

*** THIS IS JUST A NOTE ***

The state of your ticket '2005021110000055' has been changed by

'Andrew Storr' to 'closed successful'.

http://server_name/otrs/customer.pl?Action=CustomerZoom&TicketID=1461

Your OTRS Notification Master

*** THIS IS JUST A NOTE ***

 
 
 
This is the history of the ticket:
 
[ History of Ticket#: 2005021110000055 ]
-
Action: Comment: Zoom: User: Createtime:
NewTicket
Ticket=[2005021110000055], ID=[1461] created (Q=Databases & Application Support::5 - Within 1 Day;P=[..]
-
mxxx (Doug Thomas)
02/11/2005 10:30:07
EmailAgent
Send email to customer.
x
mxxx (Doug Thomas)
02/11/2005 10:30:07
Lock
Ticket lock.
-
mxxx (Doug Thomas)
02/11/2005 10:30:12
OwnerUpdate
New Owner is 'mzzz' (ID=6).
-
mxxx (Doug Thomas)
02/11/2005 10:30:12
SendAgentNotification
Sent 'OwnerUpdate' notification to 'andrew.storr@psd.defra.gsi.gov.uk'.
-
mxxx (Doug Thomas)
02/11/2005 10:30:17
SendCustomerNotification
Sent notification to 'OTRS System <otrshelp@psd.defra.gsi.gov.uk>'.
x
mxxx (Doug Thomas)
02/11/2005 10:30:17
TimeAccounting
1 time unit(s) accounted. Now total 1 time unit(s).
x
mxxx (Doug Thomas)
02/11/2005 10:30:21
SendAnswer x
mxxx (Andrew Storr)
02/11/2005 10:34:13
TimeAccounting
2 time unit(s) accounted. Now total 3 time unit(s).
x
mxxx (Andrew Storr)
02/11/2005 10:34:18
StateUpdate
Old: 'open' New: 'closed successful'
x
mxxx (Andrew Storr)
02/11/2005 10:34:18
SendCustomerNotification
Sent notification to 'OTRS System <otrshelp@psd.defra.gsi.gov.uk>'.
x
mxxx (Andrew Storr)
02/11/2005 10:34:18
Unlock
Ticket unlock.
-
mxxx (Andrew Storr)
02/11/2005 10:34:24

I've set up a rule in Outlook to catch all circular emails but it would be useful to eradicate the problem

Any help appreciated

 

 

Rajendrakumar Varsani

Database & Application Support Team

Pesticides Safety Directorate

 

01904 455805  07968 243125

rajendrakumar.varsani@psd.defra.gsi.gov.uk

Room 134, Mallard House

Kings Pool, York, YO1 7PX

PSD's Website: http://www.pesticides.gov.uk

 

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