For
example:
From: OTRS
System [otrshelp@psd.defra.gsi.gov.uk]
To: OTRS
System
Subject:
[Ticket#: 2005021110000055] New State 'closed
successful'!
This is the history
of the ticket:
[ History of Ticket#: 2005021110000055 ]
|
- |
|
Action: |
Comment: |
Zoom: |
User: |
Createtime: |
NewTicket |
Ticket=[2005021110000055],
ID=[1461] created (Q=Databases & Application Support::5 -
Within 1 Day;P=[..] |
- |
mxxx (Doug Thomas) |
02/11/2005 10:30:07 |
EmailAgent |
Send email to
customer. |
x |
mxxx (Doug Thomas) |
02/11/2005 10:30:07 |
Lock |
Ticket lock. |
- |
mxxx (Doug Thomas) |
02/11/2005 10:30:12 |
OwnerUpdate |
New Owner is
'mzzz' (ID=6). |
- |
mxxx (Doug Thomas) |
02/11/2005 10:30:12 |
SendAgentNotification |
|
- |
mxxx (Doug Thomas) |
02/11/2005 10:30:17 |
SendCustomerNotification |
Sent
notification to 'OTRS System
<otrshelp@psd.defra.gsi.gov.uk>'. |
x |
mxxx (Doug Thomas) |
02/11/2005 10:30:17 |
TimeAccounting |
1
time unit(s) accounted. Now total 1 time unit(s). |
x |
mxxx (Doug Thomas) |
02/11/2005 10:30:21 |
SendAnswer |
|
x |
mxxx (Andrew Storr) |
02/11/2005 10:34:13 |
TimeAccounting |
2
time unit(s) accounted. Now total 3 time unit(s). |
x |
mxxx (Andrew Storr) |
02/11/2005 10:34:18 |
StateUpdate |
Old: 'open'
New: 'closed successful' |
x |
mxxx (Andrew Storr) |
02/11/2005 10:34:18 |
SendCustomerNotification |
Sent
notification to 'OTRS System
<otrshelp@psd.defra.gsi.gov.uk>'. |
x |
mxxx (Andrew Storr) |
02/11/2005 10:34:18 |
Unlock |
Ticket unlock. |
- |
mxxx (Andrew Storr) |
02/11/2005 10:34:24
| |
I've set up
a rule in Outlook to catch all circular emails but it would be useful to
eradicate the problem
Any help
appreciated
Rajendrakumar Varsani
Database & Application Support
Team
Pesticides Safety Directorate
PSD's
Website: http://www.pesticides.gov.uk
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On leaving the GSi this email was certified virus-free