finally it works! ;-)
the problem was, that i needed to install the Apache::DBI package from cpan... since then the following configuration in apache2-perl-startup.pl works perfectly:
use Apache::DBI ();
Apache::DBI->connect_on_init('DBI:mysql:otrs', 'otrs', 'password');
use DBI ();
use DBD::mysql ();
thanks a lot for your precious help!
regards,
patrick.
ps: so i don't need debian... thanks anyway... ;-)
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von CARNINO Daniele (FIAT SERVICES)
Gesendet: Mittwoch, 24. September 2008 17:36
An: User questions and discussions about OTRS.
Betreff: [otrs] R: OTRS performance tuning
Yes. This work for me with the following lines:
Apache::DBI->connect_on_init('DBI:mysql:otrs', 'otrs', 'password');
use DBI ();
use DBD::mysql ();
If you wish to rebuild your entire server using Debian, I can provide you a step-by-step document... ;-)
Cheers, d.
________________________________
Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Patrick Schiess
Inviato: mercoledì 24 settembre 2008 16.59
A: 'User questions and discussions about OTRS.'
Oggetto: Re: [otrs] OTRS performance tuning
doesn't change anything... i always get an error like this:
"Can't locate Apache2/DBI.pm in @INC (...)" or "Can't locate Apache/DBI.pm in @INC (...)"
does this work for you?
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von CARNINO Daniele (FIAT SERVICES)
Gesendet: Mittwoch, 24. September 2008 16:54
An: User questions and discussions about OTRS.
Betreff: [otrs] R: OTRS performance tuning
Uhm... maybe you should user Apache::DBI instead of Apache2::DBI?
Ciao, d.
________________________________
Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Patrick Schiess
Inviato: mercoledì 24 settembre 2008 15.14
A: 'User questions and discussions about OTRS.'
Oggetto: Re: [otrs] OTRS performance tuning
ok, finally i could load the mod_perl into the apache configuration... so this seems to work fine now...
but i have still the issue that, when i include the following to line into the apache2-perl-startup.pl:
use Apache2::DBI ();
Apache2::DBI->connect_on_init('DBI:mysql:db','user','pw'); [of course this are just examples]
i get this error in the error_log file of the apache:
Can't load Perl module Apache2::DBI for server MYSERVER, exiting
when i comment the two lines in question and use instead:
use DBI ();
use DBD::mysql ();
everything works perfect!
any idea?
thanks.
regards,
patrick.
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Patrick Schiess
Gesendet: Mittwoch, 24. September 2008 14:30
An: 'User questions and discussions about OTRS.'
Betreff: Re: [otrs] OTRS performance tuning
daniele,
thanks a lot for your reply.
unfortunately i can't solve this mod_perl issue. i already had all this packages (apache2, apache2-perl-mod and apache-dbi-perl) installed... and when i had a look on the otrs.conf file i recognized that everything was exactly the same like the one you posted in... except this line:
PerlModule Apache::DBI
but as far as i put this line into this configuration file, i get an error when i try to start my apache:
"Invalid command 'PerlModule', perhaps misspelled or defined by a module not included in the server configuration"
well, i checked the spelling and everything was fine. i think the problem is that first of all the module has to be included in the apache configuration... but i am not sure how to do this. any idea? i was trying to add a line containing something like that:
LoadModule perl_module ../apache2/mod_perl.so
but i don't know where to add this line... httpd.conf? apache-httpd.conf? apache2-httpd.include.conf? sorry, but maybe you can explain me what is the difference between all this httpd configuration files...
thanks a lot.
regards,
patrick.
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von CARNINO Daniele (FIAT SERVICES)
Gesendet: Mittwoch, 24. September 2008 12:35
An: User questions and discussions about OTRS.
Betreff: [otrs] R: OTRS performance tuning
Sorry but I'm not that skilled on Suse, since I use Debian.
But I assume you should activate mod_perl and dbi on your apache server (is it Apache2, right?)
For example, on Debian I should install apache, dbi and mod_perl by issuing:
apt-get install apache2
apt-get install apache2-perl-mod
apt-get install apache-dbi-perl
then, I put a file /etc/apache2/conf.d/otrs containing the following directives:
# --
# added for OTRS (http://otrs.org/)
# $Id: apache2-httpd-new.include.conf,v 1.3 2007/04/16 12:11:53 martin Exp $
# --
# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
#Persistent connections#
PerlModule Apache::DBI
# if mod_perl is used
<IfModule mod_perl.c>
# load all otrs modules
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
PerlModule Apache2::RequestRec
# set mod_perl2 options