No, only the original sender receives the notification. -------------------------- Are the auto notifications sent to the original sender AND the new customer user (as in, the original sender is CC'd)? -----Original Message----- From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Mohamed-Amine Kadimi Sent: Tuesday, 27 October 2009 4:43 AM To: OTRS mailing list Subject: [otrs] Send notifications to Customer User instead of originalsender Hello, There's the steps of the problem I have: 1. I receive a ticket from a sender 2. I need to reassign this ticket to a different customer so I change the "Customer User" field and set a new e-mail address. 3. The auto-notifications sent for this ticket (e.g. closing notification) are still sent to the original sender. I want these notifications to be sent to the new customer e-mail, what should I do? Thanks. _________________________________________________________________ _________________________________________________________________ Windows Live Hotmail: Your friends can get your Facebook updates, right from Hotmail®. http://www.microsoft.com/middleeast/windows/windowslive/see-it-in-action/soc...