Dear colleague
Could you please help me to configure otrs, I have a trainee who works on it but she has difficulties on sending/receiving emails
Mentioned below the procedure of configuring:
She edited this file: /opt/otrs/.fetchmailrc
And type this line:
Poll DEEXVS03 protocol IMAP user wincor-nixdorf/softwaresupport.ma/softwaresupport.ma@wincor-nixdorf.com password YOURPASSWORD is otrs
After that, she activated the cronjob for fetchmail. /opt/otrs/var/cron and edited the file: fetchmail by adding this line:
#fetch every 5 minutes emails via fetchmail
*/5 * * * * [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail –a >> /dev/null
So normally OTRS/fetchmail should fetch the emails every 5 minutes from the IMAP/Exchange postbox, but it doesn’t work.
Maybe it’s possible to change somewhere in the source code?
With kindest regards.
Cordialement
-JLIL Rajaa-
ESG-Casablanca
tél : 0665 78 86 49
> Date: Fri, 19 Jun 2009 10:41:19 -0700
> From: support@sjobeck.com
> To: otrs@otrs.org
> Subject: [otrs] ITSM module for v.2.4
>
> Hi, All,
>
> I upgraded our 2.3 install, which had the ITSM module installed, to
> 2.4.0beta3, and now it seems caught in a little bit of a trap between
> versions. We were just about to start using ITSM 1.2.2 but had not quite
> yet so this not too big a deal thankfully. I first noticed this
> situation when checking the "support" module page & it showed me a bunch
> of errors of files mismatching versions. I see ITSM 1.2.3 out there (FTP
> site) but it wont install in to this version of beta. I was just
> curious if any one had a roadmap or a timeline or advice on when & how I
> can upgrade my way out of this sooner or later. That's all. Thanks so
> much to the dev's, great stuff, really appreciate it.
>
> Jason Sjobeck
> www.sjobeck.com
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
Avec Windows Live, vous organisez, retouchez et partagez vos photos.
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/