RE: [otrs] receiving emails

Thanks very much Tim, I am still working on it, Hope to find a solution.. Best wishes, ibrahim --- Tim Smith wrote:

Hi Ibrahim,

Gmail does not use the standard POP3 ports, also Gmail requires SSL communication. I'm not sure if you will be able to get this to work with OTRS.. I'm fairly new to OTRS myself so maybe there is a way to do this.

I have successfully setup POP account checking using regular POP accounts.

So as for your other questions, yes when my OTRS POP accounts are checked the email is removed from the server, so only the OTRS gets the email. If you need the emails to stay on the POP accounts you can have the POP server BCC another account when email is received.

Anyhow hope this helps!

OTRS is working well for me save 2 problems, 1. It corrupts attachments, attached via the agent web interface. 2. Spell checking is not working

Tim Smith, OTRS 2.0.4 on Windows Advanced Management Systems

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of ibrahim ALIZ Sent: Tuesday, December 27, 2005 8:18 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] receiving emails

Thanks Thomas,

but if you are an OTRS expert it is really a pity.. As I've already said:

...

I am a bit new to OTRS, and TESTING THE SYSTEM for my company. shall I write it in blue or red?? :)

I hope someone will give a more serious repply, I really have to find some solution..

ibrahim

--- Thomas Wouters wrote:

...

if your company runs on a gmail account i would realy realy think about moving on to the real world.

And about your problem, in the admin area there is a littel buton called "postmaster POP3 Accounts"

if it doesn't work you need to install otrs properly like the manual says!

http://doc.otrs.org/2.0/en/html/c218.html

Thomas

ibrahim ALIZ wrote:

...

Hi everybody,

I am a bit new to OTRS, and testing the system for my company.

I have some problems to configure OTRS while receiving emails. I want to receive emails from a POP3 account. It seems not complex, but I still can't receive any mails for the system..

For example, is it possible to configure OTRS to receive the emails from a gmail account. If it is how shall I configure the POP3 account in the OTRS.

And I also need some information to make it clear. When I configured this POP3 acc. will OTRS system receive all the emails instead of the other acc.??

Thanks for any answer,

ibrahim

Wij SIJN er voor u! --- Thomas Wouters Thomas@sijn.nl

SIJN Veerpoortstraat 28 6981 BN Doesburg

Tel: 062-33 89 144 Fax: 084-22 02 007 www: www.sijn.nl

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