We are using OTRS VERSION = 5.0.10 in our Development environment.

We are using SOAP to connect to the OTRS and create and update tickets.

Our issue is this, when we create a ticket using SOAP, the article contains both the queue and the sending test email address.

We get OTRS doing an Auto Reply sending a response to the ticket creation to the sending test email address (test@mtcperformance.com).

The auto reply article also shows both a from and a to in it.

However, if I try to use the interface to reply (using the reply from the ticket detail screen), the reply template has no “TO”, the field is there but it is blank.

I have to assume that we are failing to populate something using the SOAP interface, but I have no idea what.

Anyone have any suggestions as to where to look?

Thank You

Dennis