Yes, I found that option.
But how to make 1 empty answare with body
and 1 empty without the body?
beacuase removing the Body tag from the response Format changes this for all
empty anwers
> removing $QData{"Body"} from ticket::Frontend::ResponseFormat (sysconf
->Ticket -> Frontend::Agent::Ticket::ViewCompose)
BM__MailAutoSigMet vriendelijke groet / Gruß / Best Regards,
Jurjen Verhoeff
_____
From: Marco Vannini [mailto:marco.vannini@gmail.com]
Sent: dinsdag 25 januari 2011 18:38
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Empty answer without body
using /index.pl?Action=AdminQueueResponses
http://index.pl?Action=AdminQueueResponses creating different
/index.pl?Action=AdminResponse http://index.pl?Action=AdminResponse
On Tue, Jan 25, 2011 at 6:15 PM, mailto:jverhoeff@beckhoff.nl > wrote:
Hi Marco,
Thanks for you answer.
That is an option, but than I have n't the body tag in all the empty anwers.
Is there a way to have 2 different empty answers where 1 with the body and 1
without the body tag?
BM_12dbe2ca4a4e67b6__MailAutoSigMet vriendelijke groet / Gruß / Best
Regards,
Jurjen Verhoeff
_____
removing $QData{"Body"} from ticket::Frontend::ResponseFormat (sysconf
Ticket -> Frontend::Agent::Ticket::ViewCompose) ?
On Tue, Jan 25, 2011 at 5:31 PM, mailto:jverhoeff@beckhoff.nl > wrote:
Hi All,
Because i get no answer on my previous questions, I'll try to cut this in
portions ;-)
We use OTRS 2.4 windows for our support, this works very well.
Q) Is it possible to create an "empty answer" without the (old) body, so
that there is no previous infomation in it (and it is really an empty
answer)
Thanks for all help and ideas
Jurjen Verhoeff
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