Hi everyone...
I am running OTRS 2.4 on Linux.
I am trying to use <OTRS_TICKET_TicketNumber> in the subect line of an autoresponse that goes out when a new ticket is received.
My template subject looks like this:
Re: <OTRS_TICKET_TicketNumber> <OTRS_TICKET_Title>Ticket Number: <OTRS_TICKET_TicketNumber>
However, the output on the oitgoing messages appears as:
[Ticket#2009101710000058] <OTRS_TICKET_TicketNumber> <OTRS_TICKET_Title>
I am a bit confused as to why the "Re:" doesn't appear, and whe the two variables are showing up as the variable names.
In the body of the email I use the same variable and it works just fine:
Ticket ID: <OTRS_TICKET_TicketID>
Ticket Queue: <OTRS_TICKET_Queue>
Ticket Current State: <OTRS_TICKET_State>
looks like:
Ticket Number: 2009101710000058
Ticket ID: 31
Ticket Queue: Show
Ticket Current State: new
I found this bug: http://bugs.otrs.org/show_bug.cgi?id=785 which indicates that this problem was fixed...
John
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