[otrs] changing ticket owner makes it disappear for others

Hi, we are admins with different fields of work, I created 3 queues by our names. we got an incoming queue. Everyone can see tickets in the other queues. however when one assignes a ticket to him, the other ones seem not to be able to see the tickets anymore, how can I change this ? and also I wonder what ticketlocking is for, so no other can change the ticket ? we dont need that can it be disabled at all ? thx for helping a newbie Chris -- Christophe Zwecker mail: doc@zwecker.de Hamburg, Germany fon: +49 179 3994867 http://www.zwecker.de "Reality is that which, when you stop believing in it, doesn't go away"