>No success so far...
This is quite difficult to troubleshoot.
What have you tried?
What is the result?
Did you get any error messages?
How is the result not what you wanted/expected?
What did you search for to achieve your results?
How may random person -- who might be able to help you -- replicate your results?
>During LDAP integration with OTRS, we have mapped CustomerIDs (OTRS) = department (LDAP), but it brings no value to the column I’ve added to the dashboard.
> [ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 1, 1, 'var', '', 1 ],
> [ 'UserCustomerIDs','CustomerIDs','department', 1, 0, 'var', '', 1 ],
>> Would be correct to the the following?
>
> CustomerID = department> CustomerIDs = nothing
The ldap attribute department shows?
Your current Map is ...
And you expect what to happen?
And what actually happens?