OTRS is working well so far. I am looking for things to tweak in order to streamline our process and came across this issue: When I create a new ticket in either the phone or email ticket creation I am choosing the queue it is going to be placed in. According to that queue I have by default 1 or 2 choices from the owner and responsible drop down menus. If I want to see all the choices I choose the [All] link beside the drop down arrow. My question is how to change the defaults of these drop downs to show either more or less agents to assign to. If I can get different users in place this will be more efficient as to not having to choose the [All] link as often. Your help will be greatly appreciated.
~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick, Help Desk/PC Support Northeast Iowa Community College -- http://www.nicc.edu <~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<