Run:

crontab -l -u otrs | egrep -v '^#|^$'

The default output must be like this:

MAILTO="root@localhost"
20 0 * * 0  $HOME/bin/otrs.DeleteCache.pl --expired >> /dev/null
30 0 * * 0  $HOME/bin/otrs.LoaderCache.pl -o delete >> /dev/null
*/20 * * * *    $HOME/bin/otrs.GenericAgent.pl >> /dev/null
*/10 * * * *    $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null
45 */2 * * *    $HOME/bin/otrs.PendingJobs.pl >> /dev/null
10 0 * * *  $HOME/bin/otrs.cleanup >> /dev/null
*/10 * * * *    $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null
01 01 * * * $HOME/bin/otrs.RebuildTicketIndex.pl >> /dev/null
55 */2 * * *    $HOME/bin/otrs.DeleteSessionIDs.pl --expired >> /dev/null
35 * * * *  $HOME/bin/otrs.UnlockTickets.pl --timeout >> /dev/null


You may edit the /opt/otrs/var/cron/postmaster_mailbox and change the default time.

Than you restart the Otrs Crontab.

/opt/otrs/bin/Cron.sh restart otrs

Best regards.

Dilson Tomé Rainov



On Tue, Apr 10, 2012 at 10:37, Luca Domenella <Luca.Domenella@bwinparty.com> wrote:

Hi all,

 

i dont know why, but the emails are fetched every hour instead of every 10 minutes…

the crontab is correctly configure the get them very 10 minutes… (the default otrs crontab)…

 

any idea ?

 

regards,

Luca Domenella

T: +39 06 98962316
M: +39 3426919354

E:  luca.domenella@bwinparty.com

bwin Italia
Via Adolfo Ravà, 124
00142 Roma (RM)

www.bwinparty.com

 

This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system. 

Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.

 


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