Hi Luis,<br><br>You might be glad to find that we&#39;ve just implemented this very feature. <br><br>See this snippet from CHANGES:<br><br> - (2009/11/11) Added feature/config option (Ticket::SubjectFormat) for subject<br>
    format.<br>     o &#39;Left&#39;  means &#39;[TicketHook#:12345] Some Subject&#39;,<br>     o &#39;Right&#39; means &#39;Some Subject [TicketHook#:12345]&#39;,<br>     o &#39;None&#39;  means &#39;Some Subject&#39; (without any ticket number ins subject).<br>
<br>    In the last case you should enable PostmasterFollowupSearchInRaw or<br>    PostmasterFollowUpSearchInReferences to recognize followups based on email<br>    headers and/or body.<br>    Wrote also unit tests to take care of functionality.<br>
<br>Basically, it means that in the next upcoming non-minor version of OTRS you&#39;ll find this feature. <br><br>If you&#39;d want to implement it in your current OTRS, look through the CVS repository for the changes made to Ticket.pm and Ticket.xml and apply them to your system, or contact <a href="mailto:enjoy@otrs.com">enjoy@otrs.com</a> to have it done commercially.<br>
<br>((enjoy))<br>- <br>
Michiel Beijen<br>R&amp;D<br><br>OTRS
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<br><br><div class="gmail_quote">On Thu, Nov 12, 2009 at 12:28 AM, Nils Leideck - ITSM <span dir="ltr">&lt;<a href="mailto:nils.leideck@leidex.net">nils.leideck@leidex.net</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div style="word-wrap: break-word;">you can search in references as well ...<div><br><div><div>Am 09.11.2009 um 13:59 schrieb Luís Gomes:</div><div class="im"><br><blockquote type="cite">Hey all, is it possible to don&#39;t display the ticket id on the e-mails subject?<br>
I&#39;ve tried removing it but all replies will then open new tickets instead of beeing associated with the original ticket.<br>
Isn&#39;t it possible to define the ticket ID on a mail header or something?</blockquote></div></div><div>
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<div><br>Nils Leideck</div><div><br>-- <br></div><div>Nils Leideck<br>Senior Consultant<br><a href="mailto:nils.leideck@leidex.net" target="_blank">nils.leideck@leidex.net</a><br><br><a href="https://webint.cryptonode.de/" target="_blank">https://webint.cryptonode.de</a> / a Fractal project</div>
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