Re: [otrs] 5.0.9 upgrade issue

Hi Udo, Thanks for your reply...let me try and inform you! Cheers! Zoltan . Zoltán Biró Senior System Engineer  T : +36 1 700 82 99 -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Udo Bretz Sent: Wednesday, April 6, 2016 1:00 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] 5.0.9 upgrade issue Hello Zoltan, please do NOT unisntall your packages, as you suspected this will result in a loss of data! There is currently a bug in ITSM 5.0.9 which is caused by a file which has moved from one package to another. A bug report will follow soon. Please try the following workaround: 1. Download all the individual ITSM packages (version 5.0.9) from the FTP-Server: ftp://ftp.otrs.org/pub/otrs/itsm/packages5/ 2. Install the ITSMChangeManagement package BEFORE you install the ITSMCore package. This will only work if you use the command line and use the --force parameter. bin/otrs.Console.pl Admin::Package::Install --force http://ftp.otrs.org/pub/otrs/itsm/packages5/:ITSMChangeManagement-5.0.9.opm 3. Now install ITSMCore 5.0.9 (without force). 4. Install all other missing packages (without force) 5. Everything should be fine. Please let me know if this works for you. Best regards, Udo On 06.04.16 10:52, BIRO Zoltan wrote:

Dear All,

I tried to update our OTRS system from 5.0.7 to 5.0.9.

Helpdesk upgrade looks fine. When I upgrade the ITSM bundle package it’s started up and finished the upgrade process and shows the following in package manager:

FAQ 5.0.2 OTRS AG The FAQ/knowledge base. installed Uninstall Reinstall

GeneralCatalog *5.0.9*OTRS AG The General Catalog package. installed Uninstall

ImportExport *5.0.9*OTRS AG The ImportExport package. installed Uninstall

ITSM *5.0.9*OTRS AG The OTRS::ITSM bundle package. installed Uninstall

ITSMChangeManagement _5.0.7 _OTRS AG The OTRS::ITSM Change Management package. installed Uninstall Reinstall

ITSMConfigurationManagement _5.0.7_ OTRS AG The OTRS::ITSM Configuration Management package. installed Uninstall Reinstall

ITSMCore _5.0.7_ OTRS AG The OTRS::ITSM Core package. installed Uninstall Reinstall

ITSMIncidentProblemManagement _5.0.7_ OTRS AG The OTRS::ITSM Incident and Problem Management package. installed Uninstall Reinstall

ITSMServiceLevelManagement _5.0.7_ OTRS AG The OTRS::ITSM Service Level Management package. installed Uninstall Reinstall

SystemMonitoring 5.0.1 OTRS AG Basic mail interface to System Monitoring Suites. Al... installed Uninstall Reinstall

Is there any reason why is it shows the 5.0.7 versions for ITSM packages? And all of these packages are red in Package Manager and no upgrade option to 5.0.9…

Anyway, I tried the version 4.0.14 to 5.0.9 and the result is almost the same. GeneralCatalog,ImportExport and ITSM bundle 5.0.9 and the rests are 4.0.14.

If I uninstall all the 5.0.7 packages and install the 5.0.9 is it causes any kind of lost of data?

Cheers!

Zoltan

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