What is the link on the website to post a question to user groups please

 

Thank you

 

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alessandro d'Ambrosio
Sent: 04 March 2010 15:59
To: 'User questions and discussions about OTRS.'
Subject: [otrs] Notification for Agents/operators

 

Hi,

in my Otrs i would like to send notifications by e-mail when a ticket change status to my agents/operators. Now only Customer Users can receive these messages.

How can I perform this for agents?

Thank you,

Ale

 

 





CONFIDENTIALITY NOTICE: This email and any files transmitted with it are confidential and intended solely for the addressee. Moreover, this message may contain privileged information, the unauthorised disclosure or transmission of which may be unlawful. If you are not the intended recipient or an agent of the addressee charged with the handling or delivery of this message, please notify the sender immediately and delete all copies of the message from your computer systems. Please note: any views expressed in this email are those of the individual sender and may not necessarily reflect the views or accord with the stated policies of An Bord Plean?la.

F?GRA R?IN: T? an r?omhphost seo agus aon chomhaid at? nasctha leis faoi r?n agus d?rithe amh?in don seola?. Lena chois sin, is f?idir go bhfuil eolas faoi phribhl?id cuimsithe san r?omhphost seo, arbh fh?idir go mba briseadh dl? a nochtadh n? a sheoladh gan ?dar?s. Murar tusa an t? ceapaithe chun an r?omhphost a fh?il n? ionada? an tseola? d?rithe chun an teachtairecht a l?imhse?il n? a ghlacadh, n? fol?ir led thoil fios a chur ar an seolt?ir ar an bpointe agus c?ipeanna an teachtaireachta ar fad a ghlanadh de bhur gc?rais r?omhaireachta. Tabhair faoi deara led thoil: aon tuairim? nochtaithe san r?omhphost seo is iad tuairim? an tseolt?ra f?in agus n?l s? intuigthe gurb iad tuairim? An Bhord Phlean?la n? go gclo?onn siad le polasaithe r?ite an Bhoird.

Scanned by McAfee VirusScan

Scanned by MailMarshal - Marshal8e6's comprehensive email content security solution. Download a free evaluation of MailMarshal at www.marshal.com