Hi Leonardo,
Let me first say that I haven't tried reproducing it with
GenericAgent.pm nor I have looked into why it would or would not work.
But what I did is, I tested it with the GenericAgent in the Admin
interface, and **that** works. Could you give me the use case for the
GenericAgent.pm? If it works in the web interface, why would you want
to use the text based interface?
(in other words, what would we need to add to the web interface, for
you to be happy with it?
((enjoy))
-
Michiel Beijen
R&D
OTRS AG
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Germany
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On Fri, Nov 27, 2009 at 6:31 PM, Leonardo Certuche
Hi there,
I've been trying to include ITSM items such as SLA or Service in GenericAgent.pm jobs without success :(
For non-ITSM items such as Queues, States, Priorities it works like a charm but once I include Service or SLA, they're ignored!
Has anyone included Service or SLA as parameters in the GenericAgent.pm file? Any tips on this are much appreciated
Thanks,
Leonardo Certuche
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