Hi! You won't need two links, one is sufficient. Just open a new phone ticket. Any existing ticket to the given customer will be displayed at the end of the ticket mask, so agents can take them if applicable. The link could look like that: http://localhost/otrs/index.pl?Action=AgentTicketPhone&Subaction=StoreNe w&ExpandCustomerName=1&Subject=Phone+Call&From=XXXXXXXX Greetz, Daniel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Anders Schjelderup Lyng Sent: Dienstag, 27. November 2007 11:18 To: otrs@otrs.org Subject: [otrs] Create or search ticket using an URL I am trying to connect my ACD-application (ACD=Automatic Call Distributor) to OTRS What I want is to be able to display in my ACD-application a URL for creating tickets and for searching tickets. I want to automatically crate a ticket for the spesific user and search that users tickets. I want to put the 2 URLs in my LDAP server so the agent just have to click on the URL to create or search Anders S. Lyng _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/