On Thu, 18 Mar 2004, Robert Kehl wrote:
I guess you told him to write the logs to var/log/otrs.log? or Syslog? Anyway, look it up in Config.pm: $Self->{LogModule} = 'Kernel::System::Log::File'; $Self->{'LogModule::LogFile'} = '
/var/log/otrs.log'; For sure you may choose whatever location you want, /var/log is fully ok.
my entry looks a bit different than that. my Config.pm version is: Config.pm.dist,v 1.6 2003/03/02 08:56:36 martin Exp and the LogModule entry is: $Self->{LogModule::LogFile} = '/var/log/otrs.log'; $Self->{LogModule} = 'Kernel::System::Log::SysLog'; should i change it to match yours above?
You may well test if Config.pm's changes are recognized at a glance. Open a Ticket, zoom on it, then toggle $Self->{TicketZoomExpand} in Config.pm and save it. Refresh your browser.
changes recognized, ticket zoom expanded great without even having to do a 'rcotrs restart'
What version of PostMaster.pm are you using?
PostMaster.pm,v 1.31.2.2 2003/05/25 22:57:48 martin Exp downloaded yesterday in this file: ftp://ftp.gwdg.de/pub/misc/otrs/RPMS/suse/9.x/otrs-1.2.2-01.i386.rpm thanks for your help robert. i hope we can get the PreFilterModule working. its the feature which convinced me that otrs is right for our needs. :-) thanks, ~steven
Fröhlich grüßt
Robert Kehl
-- There are 10 types of people in the world: Those who understand binary, and those who don't.
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