[otrs] Fwd: Can someone please address this for me?

11 Jan 2010


      Can someone please address this for me?


Begin forwarded message:
...
From: "Adriel T. Desautels" 
Date: January 7, 2010 4:58:13 PM EST
To: otrs@otrs.org
Subject: [otrs] Encrypting tickets using GNUPG
Reply-To: "User questions and discussions about OTRS." 
Hi Guys,
  Last night I wrote a rather quick email about my problem.  So now  
i'll follow up with a bit more detail.
I am running version 2.4.5 right now, and loving it... aside from  
one thing... I can sign customer tickets but not encrypt.  When I  
attempt to encrypt customer tickets an error is thrown in the  
syslogs that reads:
Jan  6 23:56:45 ruiner OTRS-CGI-10[24836]: [Error] 
[Kernel::System::Crypt::PGP::Crypt][Line:118]: Can't crypt with Key  
404C896C: gpg: WARNING: standard input reopened#012!
I've spent hours upon hours reading the FAQ's, I've even  
uninstalled and reinstalled gpg, tried gog2, I always get the same  
error.
What is going on with my OTRS install?   I need help here.
-- Adriel
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