Re: [otrs] Escalation

7 Apr 2010

      Hi Jeffrey,

Thank you for your input, but would you mind telling me to set this
please?

Thank you,
Rosanna

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Jeffery
Sent: 07 April 2010 11:14
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Escalation

Yes

On 4/7/10, Marretta, Rosanna  wrote:
...
Hi all,
Can you please help, I have set up some escalation times against each
queue and have noticed that the call is displayed in 'Escalated
Tickets'
on the dashboard even if they have been set to 'Pending Auto Close'.
The settings I changed were:
Is there any way to show only the 'Open' or 'New' tickets in
'Escalated
Tickets' view?
Thank you for your help.
Rosanna
-- 
Sent from my mobile device

Jeffery
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