Hi all !

I am wondering if it is possible to configure OTRS to deal with two different URL ?

For example, I installed one OTRS server on www.otrs.example.com and I would like to use the same OTRS service on www.ticket.example.com.

I would like to be sure that customers dealing with www.ticket.example.com won’t be annoyed by links pointing to www.otrs.example.com in the replies.

First of all, I created two distinct queues.

Then, I created two distinct groups both for agents and customers.

I created two distinct email addresses (both for receiving and sending).

I can add a DNS entry to point to the public IP where my OTRS server is hosted.

But, can I configure OTRS to deal with those two DNS entries/URL ?

Thanks,

Egareg JAOUEN

Ingénieur Recherche&Développement

Tel : +33 2 31 35 34 81 │ egareg.jaouen@elitt.com