Oh yes, it's there, but the CustomerUserID part of the filename is missing. In 2.4.x, it gives me e.g. images/thumbs/itlj.jpg. In 3.0 i get images/thumbs/.jpg

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Friday, December 10, 2010 2:30 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Dicking around with AgentTicketZoom.dtl

did you check the "View Source" of the rendered page to see if that img line is in your theme?

On Fri, Dec 10, 2010 at 6:08 AM, Lars Jørgensen <ITLJ@gyldendal.dk> wrote:

Hi,

In OTRS 2.4.x, I could do this in AgentTicketZoom.dtl (in my own theme):

<!-- dtl:block:CustomerTable -->

            <p>

                <hr>

                <b>$Text{"Customer Info"}:</b>

                $Data{"CustomerTable"}

                <img src="http://helpdesk.company.com/images/thumbs/$Data{"CustomerUserID"}.jpg">

            </p>

<!-- dtl:block:CustomerTable -->

And get a picture of the customer in the ticket zoom view. This doesn't work in OTRS 3, because $Data{"CustomerUserID"} apparantly has no value. What is the right way to do it? Ideally, I think the image should be created by the $Data{"CustomerTable"} call, but my extremely limited knowledge of perl makes this impossible for me.

Lars

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