Hi Ralf - Ralf Hildebrandt schrieb:
I'm already successfully fetching "Customer Information" in the AgentTicketZoom View from our LDAP server -- in OTRS5.
With a newly setup OTRS6, I made the changes to ./Kernel/Config.pm (simply copying them over from otrs5) yet the "Customer Information" widget in the AgentTicketZoom stays empty.
First you should check the logfiles. There are some changes in the format 5/6, so also check [1]http://doc.otrs.com/doc/manual/developer/6.0/en/html/package-porting.html#pa... and I would recommend to take the values from /opt/otrs/Kernel/Config/Defaults.pm (OTRS6) and not copy/paste from 5. In summary it works similar to 5. Did you check for code changes you did in 5, but not ported to 6 ? -- Florian [1] http://doc.otrs.com/doc/manual/developer/6.0/en/html/package-porting.html#pa...