Hi there,

with the KIX4OTRS (free and Open Source package of extensions compatble with the OTRS), you can easily do it.

When the CIs and a customer are matched, then you see the user-related CIs within the ticket view. Additionally, within the customer search you see automatically the related CIs as well after you select a customer.

If you need more information about it or screenshots, contact us. You can download KIX and try it, of course, too:

http://www.cape-it.de/current-kix4otrs.html

regards, Anna
 

-----Ursprüngliche Nachricht-----
An: otrs@otrs.org;
Von: otrs-request@otrs.org
Gesendet: Mi 19.10.2011 18:03


Today's Topics:

  5.  How to link a computer and a customer ? (Loic Baron)



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Message: 5
Date: Wed, 19 Oct 2011 16:54:08 +0200
From: Loic Baron <loic.baron@cnrs-dir.fr>
Subject: [otrs] How to link a computer and a customer ?
To: otrs@otrs.org
Message-ID: <4E9EE490.7020702@cnrs-dir.fr>
Content-Type: text/plain; charset="iso-8859-1"; Format="flowed"

How to link a computer (CI) and a customer ?
I don't know how to do that...

If i assign the login of the customer in the owner field of the CI
computer, it doesn't display the computer in the tickets of the client.
The Customer Number is used for the name of the company.

At the same time, the number of open tickets displayed in the client
infos of the ticket page is the number of tickets for the company. I
would prefer to have the number of open tickets for the client.

Can you help me ?
--
BARON Lo?c (01 44 96 49 46)
loic.baron@cnrs-dir.fr <mailto:loic.baron@cnrs-dir.fr>
CNRS - D?l?gation Paris Michel Ange
SSI (Service des Syst?mes d'Information)
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Viele Grüße,

Anna Brakoniecka

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Anna Brakoniecka

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