I create a new ticket and assign to queue RAW, owner LEE as the HELPDESK user.

 

I then login as LEE and I have to unlock the ticket assigned to LEE from the “LOCKED TICKETS” link so that it shows up in “MY QUEUES”.

 

What is the point for locked tickets when assigning a new ticket to a queue?

 

Is there a way to automatically show up in “MY QUEUES”?  I did go into LEE’s preferences and assigned him the proper queue.

 

Thanks,

 

Lee Connell

Network Engineer

 

15 Main St. Suite 10

Littleton, NH 03561

603-444-3937