The Ticket Hook can be changed in the config Core:Ticket.

Greets,

Daniel

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Andy Wodfer
Gesendet: Freitag, 16. April 2010 08:51
An: otrs@otrs.org
Betreff: [otrs] Change Ticket# in subject to something else?

Hi,
I'm a new OTRS user (just got it installed yesterday). I have one thing I'd like to change , but I can't figure out where to do this:

In the reply emails from the system or when I answer a ticket, the subject in the email says something like Re: (TICKET#2010 .... I'd like to remove or change the word TICKET.

How can I do this?

Thanks!
Andy