Folks, Just installed 2.2.2 and am trying to get things setup. I'm having trouble getting the system to send a notification email to members of a Queue when a new ticket is created in the Queue. Email in general works (to the owner of a ticket when the ticket is created or closed, user creation and password emails, etc).
From what I can tell, all of the correct options are turned on to allow these notification emails to happen, but no email is ever generated.
Here's what shows up in the log. keen@type2.com is the "customer" who
created the ticket, and is not a member of the queue the ticket is created
it:
Aug 17 18:26:32 miami OTRS-CGI-10[20987]:
[Notice][Kernel::System::Ticket::TicketCreate] New Ticket
[2007081710000057/.....] created (TicketID=15,Queue=Sysadmin,Priority=3
normal,State=new)
Aug 17 18:26:32 miami OTRS-CGI-10[20987]:
[Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'test
customer