Hi Laurent,

That's an interesting feature. But I was hoping to have the field
automatically populated with the E-mail address, instead of doing it
behind the scenes. This is so other people monitoring the support@
address knows the ticket has been replied to (this is how we were
doing it before the ticketing system, and just wanted to migrate off
of it).

I think the easiest way is to just modify the HTML?

Thanks,
-william


On 8/1/07, Laurent Minost <lminost@denyall.com> wrote:
>
>  Hi William,
>
>  Please have a look at SysConfig : Config Options: Framework ->
> Core::Sendmail, there is an option that could fit your need :
>
>  SendmailBcc:
>  Send all outgoing email via bcc to the specified address. Please use this
> only for backup reasons!
>
>  BR,
>
>  Laurent
>
>
>  Le mardi 31 juillet 2007 à 14:39 -0700, will a écrit :
>
>
> Hi.
>
> Is there a way to automatically BCC ticket replies to a certain address?
>
> Thanks,
> -william
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
>
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
>
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/