So true, a real good user manual would be pritty usefull... You could ofcourse start it your self ;-) For my company i made some presentations and documentation that i could submit for the manual. Is there a way to make a 'wiki like' 'open use' documentation system? Thomas Wouters keith.d.turner@gmail.com wrote:
A fast question,
When does a ticket change from "new" to "open"? I told my employer that I thought it was when there was an owner other than the system, but no response. That didn't seem to be it though. Is it when a ticket has an owner and unlocks?
OTRS really needs a separate Users Manual. The online manual is pretty good at answering configuration questions, but a brief explanation and best usage for each feature would make training non-administrating non-customer user far easier.
Thanks.
Keith
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