I have found it. When a ticket in a sub-queue should be automatically unlocked, then the parent (main) queue may not have a value of 0 minutes (unlimited). That was easy :=) Vielen Dank, Shawn Beasley Support - IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6 LPIC - 1 (pruefen) Cargo Future Communications GmbH -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Matthias Wegner Gesendet: Freitag, 8. September 2006 09:23 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] Automatic Unlock? Be sure to configure and scedule the unlock cron job. Check, if the cron job works. Greetings Matthias Wegner shawn.beasley@dlh.de wrote:
What am I missing?
Admin -> Queue ->
Unlock timeout (minutes): 5 0 = no unlock - 1 day = 1440 minutes
This should set all tickets with the status locked to unlock after 5 minutes?
Is there another setting that must be taken into consideration here?
Vielen Dank,
Shawn Beasley Support - IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6
LPIC - 1
Cargo Future Communications GmbH Geb. 1335 55483 Hahn-Flughafen
Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: shawn.beasley@dlh.de Web: http://www.cfc-callcenter.de
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