Re: [otrs] Set default ticket type for queue - OTRS 5

Ok Leonardo, thanks ! 2016-06-02 10:32 GMT-03:00 Leonardo Certuche < leonardo.certuche@itconsultores.com.co>:

Hello,

You can accomplish that using ACLs: https://otrs.github.io/doc/manual/admin/stable/en/html/customization.html

On 2 June 2016 at 07:42, Willian Silva wrote:

...

Hi guys.

Can I set a default ticket type for a single queue in sysconfig ?

Regards,

Willian Silva.

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