4 Jun
2004
4 Jun
'04
8:46 p.m.
On Friday, June 04, 2004 5:19 PM
Wes Plate
It would be helpful to know which keywords customers searched for in the FAQ, so we would be sure to create articles that perhaps didn't exist yet.
Are stats like this available?
Not atm, but it could be easily achieved by grepping the webserver's log, I suppose. One could surely think about an OTRS module to do the work, too. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388