Hi all, On 27.08.2010, at 09:44, Alexander Halle wrote:
Joseph Thomas wrote : [...]
when i click this link..[ Customer Users <-> Groups http://localhost/otrs/index.pl?Action=AdminCustomerUserGroup ] im getting a message like this, """"Warning: Sorry, feature not active! *Comment:* CustomerGroupSupport needs to be active in Kernel/Config.pm, read more about this feature in the documentation. Take care!""""' […]
you really should read the documentation first. And you have to provide a meaningful subject, all your postings have the same subject. You find more about customer groups in chapter 5.3 of the OTRS admin manual :
With this feature you can restrict the access to tickets in the customer portal - basically. In most cases this is not wanted as a customer should be able to see all of their tickets. In some cases it can make sense, e.g. if you have areas where you open tickets for customers and the ticket is not dedicated to a support case but for your internal tracking. The Customer <-> Group feature is disabled by default as it does require several process planning and some knowledge of OTRS insides. Joseph, what is your actual goal with enabling this feature? Off Topic: Thanks Alex, for your topic-related, patient and objective answer! Not that other would do less but in this case it goes fast to an annoying scenario. I just wanted to highlight this and ask you all for the same patient answers, primary submitting links to documentation if it is that clear that one did not read them … maybe he did not found the right chapter and we need to work on this … might be ;-) Thanks to you all again. Joseph, I am looking forward to see your next email containing specific descriptions and subjects, no “help me soon!”. The subject of an email is very important for the mailinglist to work, please consider this in your next email. You could use the template that we use in our public bugtracking tool at bugs.otrs.org, which should also be one of your first resources (beside the list, wiki and of course the documentation - btw. for those who don’t know, RTFM is an abbreviation standing for “Read The Famous Manual” :-) when searching for answers and reasons to your issues. Did you browse trough the open issues already? it is very interesting and helpful, also for beginners. And by resolving your issues with your own knowledge will increase your fun you will have with OTRS and you can probably see then your personal rising curve of OTRS knowledge and other areas faster than you would ever have been thought before ;-) Template used in the Bugzilla: PROBLEM DESCRIPTION =================== STEP-BY-STEP DESCRIPTION TO REPRODUCE THE PROBLEM ================================================= ACTUAL RESULTS ============== ADDITIONAL INFORMATION ====================== Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project