I
have some customers who are getting the following error when attempting to open
tickets they have open.
Internal Server
Error
The server
encountered an internal error or misconfiguration and was unable to complete your
request.
Please contact
the server administrator, boyd.jewett@swift.com
and inform them of the time the error occurred, and anything you might have
done that may have caused the error.
More information
about this error may be available in the server error log.
Apache/2.0.63
(Unix) mod_ssl/2.0.63 OpenSSL/0.9.7d DAV/2 Server at webserver.domain.name.com
Port 443
However,
when they hit F5 to refresh the screen the ticket shows up correctly and the
agents were always able to see the ticket with no issues. This is a very
intermittent issue and only happens less than 1% or the time. Can someone
please point me in the correct direction to get this resolved?
Thank
you.
With
regards,
Boyd JEWETT