
14 Oct
2005
14 Oct
'05
12:09 a.m.
Is there a way within OTRS to drop incoming auto responces from people who are on vacation or out of the office. I don't think creating a filter will work because I have no patterns to search on. Is there a way to set a timer in OTRS that if an email goes out to a customer and that customer responds within, say 10 seconds (this would indicate an autoresponse), that the email is dropped or put into a junk queue? Thanks, Mark