Hello Alvaro (and list),

Thank you for the info.

Think of the following situation: Around 500users at Active Directory and approximately 20queues available. I want 3-4 of these queues to be available and seen only by 10-20 users. I understand that I can achieve this by “Customer User<->Groups” but the list only shows 200 users of the 500. Is there a way to change this?

Furthermore I would prefer to be able to change this by a configuration file so that I can have better control because on the users and the lists because I believe it’s easier to make a mistake on the GUI.

Regards,

From: otrs [mailto:otrs-bounces@lists.otrs.org] On Behalf Of Alvaro Cordero
Sent: Tuesday, November 15, 2016 4:16 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL to control Queues

Hello

You can actually do it by using Customer User <->Groups, do not set all as default, set permissions only on desired groups, you can set them as read only or RW.

Regards

2016-11-15 4:07 GMT-06:00 Dimitrakakis Georgios <gdimitrakakis@pancretabank.gr>:

I have an OTRS (v.5.0.12) installation connected to an Active Directory.

There are several queues and all of them are available to the customers (active directory users) through: Customer Default Groups

What I would like to do is to have specific queues available to specific customers (by customerid). Can I achieve something like this with ACLs and how?

Regards,

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