Re: [otrs] Notify new owner of ticket?

Terry Dobbs wrote:

To elaborate more...

The options in Preference I see are: Move notification, ticket lock timeout notification, follow up notification, new ticket notification.

I want an agent to be notified when I assign them as the owner of a ticket. I have found OTRS to be very intuitive and have tweaked Sysconfig to make it robust as I want, however I cant seem to figure out this very simple problem..

The manual says: "Via their preferences agents and customers can select the system events for notifications." And that's just like it is: the agent logs in, goes to his preferences and selects which notifications (s)he wants to receive. Nils Breunese.